IceCasino - Spelare kämpar med felaktiga IBAN-problem med kasinot.

I requested a withdrawal and probably while filling out the withdrawal application, I accidentally provided an incorrect IBAN and the money was transferred to an insurance company. For the past 3 weeks, I have been pleading and almost begging them to provide me with the IBAN they used for the transfer. I've contacted the insurance company and they require the casino's IBAN from which the withdrawal was made. Without the correct IBAN, the insurance company won't process my case. But the casino is refusing to cooperate.

Ich habe eine Auszahlung beantragt und wahrscheinlich beim ausfüllen des Antrag auf Auszahlung habe ich versehentlich eine falsche IBAN angegeben das Geld wurde. Zu einer Versicherung überweisen. Seit 3 Wochen bitte ich und bettele fast schon um mir die IBAN von der aus die Überweisung getätigt wurde zu geben. Ich habe die Versicherung kontaktiert und sie möchten die IBAN des casino von der die Auszahlung gemacht wurde ohne die richtige IBAN wird die Versicherung meinen Fall nicht bearbeiten. Aber das casino weigert sich.

Hello Alikassem85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ICE36 Casino DE. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have to enter the IBAN manually? When was the last time you spoke to the casino and what was it about?

Please note that if you did make the mistake, the casino is not responsible for the funds being send to a different bank account.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Unfortunately, it is a misunderstanding. It is the wrong casino.

It's about icecasino.com and not ice36.

Es ist leider ein Missverständnis. Es ist das falsche casino.

Es geht um icecasino.com und nicht ice36.

Hello Alikassem85,

The casino can be changed anytime. Please answer to all my previously asked questions.

I have had it since August 2023 and have successfully made a withdrawal several times. This time I had changed my bank details. I submitted all the required documents. When making the withdrawal I had to enter my bank details manually. The last email was 3 days ago with the same answer that I should wait.

Ich habe seit August 2023 und hatte mehrmals erfolgreich eine Auszahlung gemacht. Diese mal hatte ich meine Bankverbindung geändert. Ich habe alle erforderlichen Unterlagen eingereicht. Bei der Auszahlung musste ich manuell meine Bankverbindung eingeben. Letzte Email war vor 3 Tagen mit der gleichen Antwort ich soll warten.

Hello,

Apologies, is this a duplicate of https://casino.guru/icecasino-player-s-withdrawal-is-stuck-due-to-incorrect ?

Regards

Yes, it's the same problem. I accidentally entered the wrong casino for the other one. It's about the casino icecasino.com

Ja richtig es geht um das gleiche Problem hatte bei dem anderen ausversehen das falsche casino angegeben es geht um das casino icecasino.com

I specified the wrong casino here.

Need urgent help please

The link below is the correct one!!

Please use this complaint

https://casino.guru/icecasino-player-s-withdrawal-is-stuck-due-to-incorrect

Habe bei diesem hier das falsche casino angegeben.

Brauch bitte dringend hilfe

Der unter link ist der richtige!!

Bitte diese Beschwerde nutzen

https://casino.guru/icecasino-player-s-withdrawal-is-stuck-due-to-incorrect

This complaint will be now closed as it is already being handled by my colleague in the other complaint.