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I submitted a request o withdraw one week ago and I got mail that it got successful ..but after week I did not get my fund in my receiving account...I taken withdraw Through litecoin. I contacted chat support many times did mail also..but doing same thing to we sent complaint to financial operator ..now I loosed my hope of getting my prpfit

Hello abhimdb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I alredy verified on request... And when I try to contact they say same thing that they sent request to the financial department... But no reply I m getting my mail..from financial department..

Can you please answer to all my above asked question in order to make the most accurate picture possible about your complaint?

I got 25 USD bonus through which I completed wagering and it became real .and with this real fund I continue to play and reach at 90 USD ..and taken withdraw through litecoin . After one hour I asked to verify my I'd and I sent all required documents .and I verified I was surprised my withdraw showing successfull .. but one week passed not got my amount yet in my binance acount . I doing chat with support again and again from a week they saying I did mail to financial department they will reply soon on your mail but no response I got through mail. 3 hour ago I chatted with their support and they said same thing

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This is transiction iD

One week passed of submitting my complaint ..No even reply I got regarding my concern..Let It Go casino Guru.I will handle mYself.

Dear GGBet Casino,

Can you please advise why is the player's withdrawal delayed?

Lol this three week going to pass. No response I got yet

Dear abhimdb

According to our logs, the transaction was successfully completed at 23.10.2022 14:41:07 (UTC)

If the money did not arrive, please contact live support and provide all the necessary details.

Kind regards

Lol!! I contacting daily with live support they don't give any response..

Dear sir,

We'd like to assure you, our support team is doing their best to resolve your issue.

Your patience is highly appreciated, also, please kindly keep in mind, you did not even make a single deposit in the casino, thus we are not talking about any losses at all.

Thank you for understanding.

Kind regards

But sir if u made transiction alredy then pls show me ..bcs I did not recieved it.

And for Your information .. I taken a no deposit bonus and made profit .I asked your customer should I deposit in order to withdraw they said no need ..that's why I taken withdrawal and I thought if it be processed well then I will deposit in it and will play.

U should send me transiction details if u alredy made withdrawal

Casino Guru I need Your Help . No deposit bonus means not need of making deposit That's why I not made deposit in it. Pls look my concern and help me to process my withdrawal

Hello abhimdb

Your withdrawal request was rejected by the Payment provider. The money is back on your account.

Please, kindly make a new one.

Kind regards

Dear abhimdb,

Please do as the casino advises and let us know the outcome.

Dear abhimdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.