Gamba Casino - Spelarens uttag försenas på grund av överdrivna KYC-förfrågningar.

This is deepirate21 a gamba user . Few days before i win on gamba by playing random games like slots and originals but mostly i played was dragon tower . Upon withdrawing my money which was like 2000$ xrp they asked me for kyc . I provided them my identity and then said we need proof of address so i made my bank just because of it . They give me a withdraw that time after submitting my documents. On the next day i made around 5000$ but i lost all that amount at one point and didn't withdraw any from it . Again i deposited 1000$ worth of xrp and i managed to recover my previous loss by playing random games as before , mostly i played dragon tower. When i tried to withdraw, gamba rejected my withdraw and said that they need next level kyc like proof of funds . Like this is a joke . I kyc just before one day and on the next day they said to provide more . I started talking to them but they were just trying to scam me and delaying my withdraw. They even said that look at your rtp , indirectly they were saying that why did i win . They were also saying that maybe i win by wrong. I provided them some of my bets screenshot and they said that we will investigate. They took 4 day but still trying to scam me on my win and not approving my withdraw. They are not even seeing my message when i try to contact them . This casino site don't allow user to withdraw their winnings normally. I have all the records which i can mentioning below and i have also captured a short clip of dragon tower which i took few days ago but the limit for uploading the documents is only 5mb so i am unable to attach it here now . I just want them to approve my withdraw and stop this scammy behaviour to it's users

Dear Deepirate21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Do I understand correctly you already provided documents proving your source of funds?
• Is it possible for you to check the status of the verification of your documents or account and send me a screenshot?
• Could you please share with me your communication with the casino relevant to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

You may have not read my complaint fully . I have said that i just did kyc 4 or 5 days ago. And after submitted my bank document and identity card they approved it but on the next day they asked for more documents upon withdrawing. I want to know which casino ask for more and more documents on every withdraw. My withdraw amount was not that much big that they can asked for proof of funds on that amount . They have clearly told me that you will get uninterrupted withdraws after submitting identity card and proof of address but it was a lie .

Also they are trying to scam me on my win by saying that maybe you have abuse the game. If i didn't consider this a scam that what should it be called.

I will email you not only the screenshot but also the video record as well . I was uploading here as well but the site is not allowing me to upload a higher size of picture or video than 5mb

I have sent you an email with the records of chat and game 4 days ago but no reply from you . I will appreciate if you work a little fast on my case

Thanks for your patience.

I went through your submitted information.

Proof of funds verification is also part of the KYC process. While your address and identity seem to be steps 1 to 3, this is the next step in KYC. We are unable to ask the casino to skip KYC steps if they request documents from you.

• Could you please explain what is your income (employment, winnings from other online casinos, etc,) and how much you deposited to the casino altogether?
• Could you please provide a summary of total deposits and total withdrawals in the casino?
• Is it possible for you to prove your income in any way?

Hayy tomos , i appreciate your reply but note that this is not just about documents. The casino is scamming me on my win . I talked to them yesterday and now they are trying to scam me in other way . They are saying that there was an exploits in the games by which maybe i have won . This is not just a ridiculous reason but a purely 100% scam behaviour. Even though i have a record of playing dragon tower which i have sent to you only . I will email you the screenshot and video of my total deposit and withdraw in the game until now

You are taking 6 days for every reply. This is too much time consuming and also providing those scammers more opportunity to delay the process. I came here just because i am thinking casino guru will help . I request you to be neutral and ask the casino as well . You have not mentioned them until now. Future more they are now scamming me on my win trying to make false statement. Ask them here on record that why are they demanding and i will fully cooperate. I am asking you for this because they are making more ridiculous reasons to scam me and they are not even replying to my messages now when i message them

Thank you very much, Deepirate21, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Can i know whyy my last post is marked as private. I have sent some video records and i want them to be public so anyone can watch it . You should understand that this is clearly a scam from scamba casino

Dear Deepirate21,

My name is Kubo, and I’ll be handling your complaint moving forward. If there have been any updates regarding this case since the last information you provided, please don’t hesitate to let me know.

Regarding your most recent post, it’s important to note that posts containing links to personal cloud storage are automatically marked as sensitive. As per your request, I’ve adjusted the post’s visibility to public. After reviewing the gameplay videos you submitted, I must admit I’m unclear on where the alleged scam is evident. Could you confirm if the videos are intended solely to validate the legitimacy of your winnings?

To facilitate a resolution, I’d like to formally invite representatives from Gamba Casino to join this discussion and provide any relevant information.

Dear Gamba Casino,

Could you kindly clarify the reasons for the additional verification process and the delay in processing the player’s withdrawal? Any detailed information you can provide regarding this case would be greatly appreciated.

Thank you in advance for your cooperation.

Best Regards,

Kubo

Yess , this video belongs to me recorded by me when casino was trying to scam me on my win and making ridiculous reasons and i can share my bets history if you want to see . All those bets are mentioned in my account bet history as well . Theyy took 20 days since they said that we are investigating . This is clear that there is nothing and they are not interested to give me my win . Also note that my recent post with video is still marked as private it is not public

Last time when i played dragon tower i lose more than half of my xrp . I can't guarantee but i believe the casino made the game very hard and i was continuously losing . My xrp dropped to 1165 from 2900 and now this scammy casino locked my account from playing. They think i might recover my loss . This is their scammy behaviour. There is nothing left now that this scamba is just scamming user on their win

Hello. The account has been unlocked and funds are 100% withdrawable. We apologize for the delayed review time as there were thousands of bets to go through & verify due to the suspicious nature of the users bets.

Update: The user has now withdrawn the funds.

Dear Gamba Casino,

Thank you for your clarification and for resolving the issue promptly.

Dear Deepirate21,

Could you please confirm whether you have received the funds in question?

I appreciate your service kubo but the casino is lying and not giving me my full withdraw . I was having 2900 xrp and i lost a big amount in those days when they were not giving me the withdraw. I am very sure they did something with the game as i was continuously losing,i haven't seen the game like that before and then they locked my account after the loss so i can't play more and recover. Anyway i am not complaining about this .

After the casino updates that they unlocked my account, i withdraw my xrp which they accepted after one day and they locked me for playing any game . They said they we can't give you service anymore . I don't know whyy but i am ok if they don't want me to play anymore . But now they are not letting me to withdraw my usdt and they replied with one sentence that "your account was terminated after the case was settled" . The case was not even settled and they thought that they will scam me once again after that . Now if they are not giving me a service to play then no problem i don't want to play with those scammers but i want my full amount. They should give me my usdt . Also note that i haven't played a single bet after they said that I can't play more in their site . So every usdt is associated with my previous game either it is a bonus or anything .

Hello, when the user opened the case here we locked all wallets from betting and put his account on withdraw only mode so he could withdraw the XRP before account closure. He withdrew all of the XRP via several withdrawals (net profit of +$7000 XRP withdrawn on the account). The account was then closed as all the XRP was withdrawn.

Lifetime Deposits:

$3,662.23

Lifetime Withdrawals:

$11,521.84

Deposits this month:

$996.58

Withdrawals this month:

$7,117.97

The user is now requesting that he can claim & withdraw todays monthly bonus which we don't believe he qualifies for as the account has been closed post the full XRP withdrawals.

Hello casino guru , they are lying that they locked my account after i opened my case here . This is not a truth . The video that i provided before of my game is an evidence that i was able to play my game when i open my case here . They only locked my account after i lose around 1700 xrp . My claim was for 2544 xrp when i opened my case here . They were not letting me to withdraw my xrp that time and they took around 25 days for it and at the end i lose around 1700 xrp which i am very confident that they did something with the game as i was continuously losing and after i stopped playing that day , the other day they locked my account from playing any game as well . Now i am asking from you , i lose around 1700xrp and i did wagared on it , why should i not get my monthly or weekly or anything on it . I wagared before the withdraw not after when they allowed me to withdraw . I haven't place a single bet after they told me that we can't give you a service anymore. If they are not letting me to withdraw my monthly or any other then why were they not approving my withdraw when i was having 2900xrp .

I am just demanding my right and no one can reject that i am wrong.

Also please note that this is not just a monthly , i was having some lottery tickets and i have also purchased some with my own xrp balance worth of around 200$ .

Now i received an email that my gamba account has been disabled after i post my last reply here . I can't even open my account now and i am unable to see anything now within my account.

They are also lying that they closed my account after the withdraw . They have closed/disabled my account just now after i posted my reply here . I just claimed my monthly today few hours before and when i try to withdraw it , my withdraw request was in manual approval just like same as before. After sometime they rejected my withdraw

The account was locked from betting at the same date/time that we replied to the case here as your account was put in withdraw only mode when we saw this case opened.

You have withdrawn all of the XRP from your account, the balance is 0. If you would like, I can attach the transaction links for all XRP withdrawals.

Dear gamba , my claim was for more than 2500xrp and i lose 1700xrp from the top . I just withdraw 1100 xrp since you allowed me to withdraw. I did wagared on my lose amount (1700xrp) before the withdraw, so the monthly is link with my lose amount of xrp . This is my right to withdraw my monthly or any other.

Also i purchased 200$ worth of lottery tickets last week with my xrp balance and i received some of the usdt + more than 900 extra lottery tickets on the result day . So the usdt is 100% belongs to me without any doubt

And for your knowledge, i want to clarify that my account was only locked from betting after i lose my 1700xrp . I even have a conversation with customer support within the account after that , which you didn't replied to me that time

Dear Gamba Casino,

Thank you for your messages.

To clarify the situation, could you please provide evidence (preferably in the form of system screenshots) confirming that the account had no remaining balance at the time of closure? Additionally, please attach the transaction links for all XRP withdrawals, as mentioned in your previous post.

You can share this evidence directly in the thread or send it privately to my email at jakub.m@casino.guru.

Your cooperation is greatly appreciated.

Email Sent

Dear Deepirate21,

The casino has provided proof that your entire balance was successfully withdrawn, with no remaining funds left. Since January 3rd, a total of 2,240 XRP has been withdrawn.

Regarding your losses of 1,700 XRP, your claim that the casino manipulated the game to cause your losses has not been substantiated. In fact, your lifetime financial breakdown with the casino suggests otherwise.

Could you please clarify what additional compensation or resolution you believe you are entitled to from the casino?

Thank you.

Hey kubo , i am not reporting about my lose xrp and i don't know what kind of transaction history the casino had provided to you because i have not withdraw 2240 xrp . When the casino updated here that they have unlocked my account , at that time i was having around 1100 xrp something like that and i bought 200$ worth of lottery tickets with that xrp as well . After that i withdraw the remaining xrp . In this time casino told me that they are not giving me their service any more and i can't play and they have locked my account from bets .

I did not played a single bet in those days and when I claim the monthly and weekly lottery in the form of usdt , they rejected my withdraw .

The usdt belongs to me because i have not got it for free . I did wagared , i played when the casino was not allowing me to withdraw , and also i lose a heavy amount of xrp . I purchased the lottery tickets with my own xrp balance .

This is my fully right to withdraw my usdt and the casino should release it asap

Another thing to be noted that my affiliate started a race a month before i have got 250$ usdt from it also . So the casino has no right to stop me from withdrawing my own usdt

Additionally i won 250 usdt just from my affiliate . I am unable to login to my account to take direct screenshot of the race so i talked with my affiliate to provide me the screenshot of the race . I was in the first position and i won 250 usdt . Unfortunately my account was in incognito mode that's whyy my name was not showing and written as hidden . How can the casino hold my own usdt . All the usdt belongs to me without any doubt

Dear Gamba Casino,

Could you please react to the player's latest post and clarify the situation regarding his USDT balance, purchased lottery tickets, and the race he claims to have won?

Thank you.

Hello, lottery tickets are earned for free by betting automatically, not purchased. The user withdrew ALL of his XRP balance prior to the account being closed, anything awarded post account closure is voided. The user also withdrew 58 usdt prior to account closure.

Hey kubo this is completely scam and they are also lying that i haven't purchased any tickets. Tell them to open my account and i will share real screenshots from my account where i had purchased tickets with my own balance not only from betting . They are also trying to scam me on my affiliate race win . The usdt i won from my affiliate race is a share from my affiliate. The casino has no right on the usdt .

My account was remain open after i withdrew xrp , they disabled my account on the day when i tried to withdraw my usdt and after i posted my reply here

Tickets were redeemed, meaning that they received for free, the only way to get tickets in your redeemable balance is through gameplay (for free). You are claiming that USDT post account closure is due to you?

Don't make false statements . Open my account and i will share real screenshots of everything here . I bought tickets and i did wagared on my xrp balance and i claim the monthly in the form of usdt not xrp . So all the usdt belongs to me . You can't scam us on our own balance. Also i received 250 usdt from my affiliate. He shared his own balance in the race not the casino balance

You disabled my account on 1 feb just after i posted my reply here that casino is not giving me my full withdraw . Don't lie more and respect user values

Dear Gamba Casino,

I am still unclear about the situation and would appreciate a more comprehensive explanation of the player's balance development. Specifically, I need clarification on the following points:

1. What was the player's balance at the moment his account was locked (in all currencies)?
2. Did the player fulfill the wagering requirements on bought/redeemed tickets?
3. Can you also address the race from the affiliate that the player is referring to?

Please provide relevant evidence to support your responses. You may share the information here or send it privately to my email at jakub.m@casino.guru.

Thank you for your cooperation.

What was the player's balance at the moment his account was locked (in all currencies)?

• Users balance was 0, as the account was locked after all withdrawals were processed.

Did the player fulfill the wagering requirements on bought/redeemed tickets?

• There are no wagering requirements, they are received automatically as user wagers.

Can you also address the race from the affiliate that the player is referring to?

• Player is referring to a race that he was part of, however post account closure this is voided.

Hey kubo they are continuously lying and playing with words . Below is the last screenshot i have taken last time . See i was having fund and the lottery tickets as well , unfortunately i didn't took screenshot of the other page where i purchased the tickets . Yes tickets can be received by wagaring but also it can be bought by own balance as well . My wagar was before the withdraw when my account was under investigation. I didn't wagared after the withdraw so even if i received tickets by wagaring it belongs to me and also i have purchased additional tickets with my own balance as well . Note that in this screenshot the result of lottery tickets is not included and also the affiliate race . They closed my account just before the result on the same date .

Evidence sent to, jakub.m@casino.guru

Dear Gamba Casino,

Thank you for providing the additional details. I have responded to your email with a few further inquiries and look forward to your reply.

I appreciate your cooperation.

Replied via email

Dear Deepirate21,

Unfortunately, the casino has provided evidence supporting their claims regarding the balance withdrawal prior to the account closure, as well as the redemption of lottery tickets - either fully or in majority - for wagering on slots.

Given this, I must regretfully reject your complaint as unjustified.

Thank you for your understanding. I’m sorry I couldn’t provide a more favorable resolution in this instance. However, if you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Kubo