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I made a payment to BUFF.BET was deducted from my account and the balance does not come in, I am amicably trying to resolve it and they do not resolve the case.

Fiz um pagamento a BUFF.BET foi descontado da minha conta e o saldo não entra, estou tentando amigavelmente resolver e eles não solucionam o caso.

Dear Leonardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? I’m sorry, but I couldn’t identify it from the screenshot. Did you try to contact your payment provider regarding this issue? 

Additionally, please could confirm that you are the only owner of the account that you have deposited funds from, as it says "Olá Anita" in the top-left corner of the screenshot.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Leonardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.