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I made a deposit of 50 reais where I won 200 in bonus, cool I placed the bets I won 8000 thousand reais in a single play, right to withdraw I had to meet bonus requirements which was to bet almost 12 thousand in the Casino which I think is unfair, it's great to be able to comply the requirements, I requested a withdrawal of 5000 reais, that wasn't all, then it remained pending for 3 days and yesterday a response arrived in my email claiming that I didn't meet the requirements, the Casino confiscated all my money including the balance that was still in the account and made it available to me only 50 reais from my deposit, how are we going to resolve this, where is my money? How can I go to court in this case?

I need help you dirty bitch, dishonest people.

My email from. Login hu**** 1@gmail.com

Login...Hpara****

Fiz um depósito de 50 reais onde ganhei 200 de bônus, bacana fiz as apostas ganhei numa única jogada 8000 mil reais, certo para sacar tinha q cumprir requisitos de bônus que era aposta quase 12 mil no Casino que a acho injusto, beleza mais conseguir cumprir o requisitos, solicitei saque de 5000 reais nem foi tudo, aí ficou pendente durante 3 dias e ontem chegou uma resposta no meu email alegando que no cumpri os requisitos o Casino confiscou meu dinheiro todo inclusive o saldo q ficou em conta ainda e me disponibilizou somente 50 reais do meu depósito, como vamos resolver isso cadê meu dinheiro? Como posso tá entrando na justiça nesse caso?

Eu preciso de ajuda puta sacanagem, pessoal desonesto.

Meu email de. Login hu****1@gmail.com

Login ...Hpara****

Hello hugo23mfp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galatic Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please advise what kind of bet did you do - the winnings one? When was the last time you spoke to the casino and what was it about?

I would like to warn you that in case of using harm language again, we will be forced to close your complaint and ban you from the website. Thank you for the understanding.

Looking forward to your answer.

Regards,

Nick

Hello, good evening, sorry for the bad words said, but I was nervous about the situation, I am a poor person with no money, I played with the only money I had and I won, my account is verified, the winning bet was on slot games, it was a bet of 4 reais that gave me a win of 8000 reais in one go, casino.informed me via email about the confiscation of the money.... And he didn't give me any more.no response

Olá boa noite desculpa pelas palavras ruins ditas, mais fiquei nervoso com situação sou uma pessoa pobre sem Dinheiro joguei com único dinheiro que tinha e ganhei, minha conta está verificada, a aposta ganha foi em jogos de slots, foi uma aposta de 4 reais que me deu ganho de 8000 reais de uma única vez, casino.me informou via email sobre confiscamento do dinheiro.... E não me deu mais.nemhuma resposta

Hello hugo23mfp,

Based on the screenshots provided in your first post, the casino confiscated your winnings as you did bets over the maximum allowed limit. Can you please clarify how much bonus did you receive and what bets were you making? Is it possible to forward your betting history to nikolas.b@casino.guru?

Dear hugo23mfp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.