vidta rättsliga åtgärder på casino 7 slots (sida 2)

Hello, I see that the casino requires additional verification from you and you did well to send what they asked for, but I wonder why the documents were rejected ? Did you find out or do you just know that they were refused ? I suppose you will have to go through the process again successfully first in order to be able to make a withdrawal. 

However, since you have filed a complaint, our team will try to help you and hopefully get it resolved as soon as possible. 

I will keep my fingers crossed. 🤞

De bara avvisade dem, sedan skickade jag dem mer detaljerat igen. Men jag får vänta på svaret. Jag tycker att det är mycket.

Första problemen med uttag

Sedan ber de mig om ytterligare dokument.

Jag blir avvisad vilket får mig att tro att de inte vill betala ut mina vinster.

Det var länge sedan jag spelade appen i 1 år och ibland hamnar de i det här problemet. De borde förbättras. Andra kasinon betalar höga vinster. De tar lång tid.

There is certainly room for improvement I agree. But if you have some experience with them, then you know what to expect. Sometimes it happens that a casino needs additional documents for verification after a certain period of time when it wants to verify something. This is common practice. Let's see what happens with the documents you sent and whether they will be rejected or approved. Feel free to post any changes in the complaint and you can also write to us on the forum. 

I hope this will not be a difficult situation to resolve and you will eventually get your money. 😉

Jag skulle vilja veta varför jag skapade ett bankkonto och det lyckades. Ditt uttag kom aldrig. Hur mycket tid har gått? Det enda som specialisterna vet hur man säger är att utföra ditt ärende. Jag förstår inte om överföringen gjordes framgångsrikt. Det kom in på ditt konto, men du tittar på banken. Pengarna finns inte där och du ringer och pratar med min bankchef och han säger att det inte finns någon betalning men enligt dig fick han att det gjordes framgångsrikt, för första gången jag har sett det hända, det är irriterande eftersom de gör dig vänta och säg bara att specialist ser ditt fall. Jag hoppas att du kan få mina pengar eftersom misstaget gjordes av casinot, nu min fråga ❓ hur länge väntar du.........

Detta casino gör redan narr av folk mycket och jag har väntat på pengarna i nästan en månad.

Hi, that's my question too, how long have you been waiting for your money ? From what I understand the casino told you that your withdrawal has been processed and sent but the money is not yet in your bank account, am I correct ? That's why I'm asking how long you are waiting, because we give casinos 14 days to sort out the withdrawal process and if they don't we will try to help. 

Let me know if I have understood correctly.

Oh, I see that the casino has responded to your complaint and still hasn't managed to resolve the situation regarding the documents and therefore your cards. It's strange that even though you say they are digital there is no alternative to verify. 

However, we will leave it to our team, you and the casino and I firmly believe that something will come up to make it a successful. 

Please let me know if you have anything new. 

I wish you strong nerves.

Hej, jag har skickat bevis från banken på att korten är min egendom, och bilder på korten men jag har blivit avvisad mer än 10 gånger... så härnäst har jag redan slösat bort mycket tid. Det är det sämsta casino jag någonsin spelat.

Jag trodde att du kunde hjälpa mig?

Our team is trying to do their best and the case is not closed yet, so hopefully it will end well. It's difficult when you send basically everything you have and it still goes nowhere. 

Anyway, hopefully it will be resolved and the casino will come to some kind of reasonable agreement with you. 

Ja, jag förstår, men det händer att de inte sa till mig att det är 14 dagar, bara väntar på att specialister ska lösa ditt fall. Min fråga är, vad händer om pengarna inte kommer fram? Kommer de att ge mig tillbaka vad jag tjänat? Jag ser ingenting och så jag måste vänta.

Om jag förstår det kommer jag att vänta på uttagsprocessen.

Bara de inte informerade om att det var 14 dagar, bara att specialisterna ser över hans ärende och väntar.

So let's be clear, the 14 days I mentioned are the 14 days we give the casinos to sort out the withdrawal process. The casino obviously didn't give you any timeframe because they don't have one and therefore I don't know how long you should wait for a specialist to handle your case. 

So, if 14 days have passed since you made your withdrawal, you can file a complaint with us and we will try to help you and investigate what is going on and why you don't have the money yet. 

Did I make myself clear or do you need to ask questions ? Feel free to and I will answer you if I know. 

However, I wondered how long you have been waiting for your money, could you tell me ? 

Jag har väntat i 10 dagar och fortfarande ingenting, de säger bara vänta, de löser det....

Den 31 maj var det retreat jag gjorde. Nu har jag satt datumet noga, så tills idag har det gått 12 dagar och fortfarande ingenting.

Well, that seems to me to be enough to provide relevant reason for what's going on. 

Nonetheless, I would still wait those two days and see if the casino gets to you and if not, then I would recommend to file a complaint with us as I announced in my previous post, where our team would try to help you. 

Do you think you can handle it that way ? 

Ja, då väntar jag tills de 14 dagarna är klara och jag kommer att informera dig om hur mitt ärende är, tack.

You're welcome, I would be very happy if this was resolved, but let's not get ahead of ourselves. 

I'll wait. 

Hej, 14 dagar har gått och fortfarande inget säger att specialisterna fortfarande studerar.

Well, in that case, as I said, I would recommend opening a complaint. 

You can do so at this link. ⬅️

If you would also like to know what you can expect from the whole process, then I have also included this guide and you will find out everything you need to know. 

Nevertheless, you have still not got anywhere else, yes, when you say that they are still investigating. I understand that if they have nothing else to tell you they will repeat the same things to you, but I wonder how long that could take and that would worry me.

So I wonder if our team will be able to find out what is going on. 

Let me know if you decide to lodge a complaint.