Mr bet.... just getting the runaround in regard to documentation with specifics. I was playing in one money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do but because it needs don't line up on having a bit of an issue
Hello and thank you for the quick response it's very comforting to know that you're out there to help people like myself. The documentation for the verification is kind of a Troublesome roller coaster. I have a few more things I would like to try and do with my bank before I formally require help.
just getting the runaround in regard to documentation with specifics. I was playing and won money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do.but I'm worried that if the dates don't line up I will be having a bit of an issue. I'm going to go sit down with my bank today and see if we can find out a way around this or I just will have to submit my original download of my statement with the dates not lining up.
I'll keep you posted but if you have any good words of advice in regard to this scenario I would love to hear it thanks
I don't think you need advice from me because you're going about it very sensibly. That's what is needed, to try to sort it out with the bank and I think or hope that they will be able to issue such a document so that your transactions to the casino can be seen there on a given date. If not, you might get some kind of notification from the bank that you could give to the casino, but it's not something that is unusual for banks as you said. I've seen cases like this and it does happen from time to time, but most of the time it's always resolved. So if you couldn't sort it out yourself then as I said, let me know.
If something has changed so far I will be glad to hear about it too.
this was the response from Mr. Bet.
I'll just be a little more patient and keep everybody informed
So we'll see how long it takes them. If I haven't mentioned it yet, we give casinos 14 days for KYC. If it exceeds that time, definitely let us know.
Just an update, I was paid out this morning and for installments. Thank you for all your help guys
Hey!
My congratulations! So, everything has been paid out in full? It's going to be a nice weekend, right? 🙂
Hej, god eftermiddag. Kasinot släpper inte ut mina pengar. Jag har väntat i över två veckor (den 7 mars), och det fortsätter att sägas i väntan. Jag gjorde redan mitt uttag förra året och verifieringen är klar. De vill bara inte betala mig. Jag vet inte varför. Jag tror att de skjuter upp det med flit så att jag kan spela bort pengarna, men det gör jag inte. Jag väntar bara. 
Did the casino provide any explanation to you regarding this delay, though?
Maybe submitting a complaint would be a good idea. What do you say?
Please let us know if you believe that our complaint team should intervene.
Det är väldigt ansträngande att ha att göra med casinots kundtjänstteam. Jag gör det varannan dag, och de sms de skickar till mig är alltid desamma; de har redan förberett dem. De säger till mig att allt är bra, att de bara är överväldigade och att jag borde ha tålamod. Det brukar ta 48 timmar, men om de har många uttagsförfrågningar kan det ta lite längre tid. Och jag skriver var 48:e timme, och de säger exakt samma sak för mig. Och 15 dagar har gått utan att berätta något nytt.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
