Jag hade ett problem med Burningbet.com, som också regleras av Antillephone nv 8048/jaz.
Jag bestämde mig för att kontakta complaints@emoore.com, för att se om de kunde hjälpa mig, men jag kunde inte skicka meddelandet, jag tror att deras e-postadress inte accepterar e-postmeddelanden som skickas av tjänsten jag använder (Tutanota).
Så jag gick till Emoore.com och skickade ett meddelande direkt till Cindy Drommond i kontaktsektionen på sajten. På mindre än en timme fick jag svar. Men i mitt fall kan de inte hjälpa.
Jag återger här de två mejlen jag fick från Cindy Drommond:
Första mejlet
"Kära herr Muller,
Tack för ditt email. Vi kan bara hjälpa till om casinot sköts av oss. Eftersom jag inte såg namnet på webbplatsen/kasinot, vänligen meddela mig, så att jag kan kontrollera om detta är ett av casinona som jag kan hjälpa till med eller om jag kan ge dig namnet på verkställande direktören, i en sådan om du kunde ta klagomålet till dem."
Andra mejlet
"Kära herre,
Detta kasino förvaltas av: (SMES) Solutions for Management and Employment Support NV
Tyvärr har jag inga kontaktuppgifter för dig tillgängliga, men kanske en googlesökning hjälper dig vidare nu vet du vem som är verkställande direktör.
Vänliga Hälsningar,"
TYVÄRR KAN DE INTE ALLTID HJÄLPA.
I had a problem with Burningbet.com, which is also regulated by Antillephone nv 8048/jaz.
I decided to contact complaints@emoore.com, to see if they could help me, but I couldn't send the message, I think their email address doesn't accept emails sent by the service I use (Tutanota).
So I went to Emoore.com and sent a message directly to Cindy Drommond in the contacts section of the site. In less than an hour I was answered. But in my case they can't help.
I will reproduce here the two emails I received from Cindy Drommond:
First Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino's that I can assist in or if I can provide you with the name of the Managing Director, in such in case you could take the complaint to them."
Second Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support NV
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
UNFORTUNATELY THEY CAN'T ALWAYS HELP.
Tive um problema com Burningbet.com, que também é regulado por Antillephone n.v 8048/jaz.
Resolvi entrar em contato com complaints@emoore.com, para ver se poderiam me ajudar, mas não consegui enviar a mensagem, acho que o endereço de email deles não aceita emails enviados pelo serviço que eu uso (Tutanota).
Então entrei no site Emoore.com e mandei uma mensagem diretamente para Cindy Drommond, na seção de contatos do site. Em menos de uma hora fui respondido. Mas no meu caso eles não podem ajudar.
Vou reporduzir aqui os dois email que recebi de Cindy Drommond:
Primeiro Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino’s that I can assist in or if I can provide you with the name of the Managing Director, in such case you could take the complaint to them."
Segundo Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support N.V
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
INFELIZMENTE NEM SEMPRE ELES PODEM AJUDAR.
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