ForumKlagomålsdiskussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 38)

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BettyBetty
5 månader sedan

It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed

Dopamine
5 månader sedan

Have you been in contact with FCA yourself?

5 månader sedan


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

Ändrad av författare 5 månader sedan
5 månader sedan

When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?

https://www.fca.org.uk/about/how-we-operate/complain-about-regulators


BettyBetty
5 månader sedan

I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off

5 månader sedan

Hello, who has already had a pixtab refund?

Dopamine
5 månader sedan

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



5 månader sedan

Jagbhar rekord här inne. Skickat 20 mail inte fått svar på en enda🤣🤣

5 månader sedan


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

5 månader sedan

Skitsamma gubben. Slösa inte tid.. det verkar vara som en lotter, av 100 så är det en som får.. Det finns inget vi kan göra åt dessa fifflarbolag ändå

5 månader sedan

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



5 månader sedan

At least you should report them to the UKGC

https://www.gamblingcommission.gov.uk/public-and-players/complaints


The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.

But I would say this falls under one or more of these.


money laundering concerns

suspicious activity

unlicensed gambling or criminal activity.


Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.


5 månader sedan

What's going on with wintermads, radio silence, anyone else received anything?

MCCsquare-21
5 månader sedan

I’ve had an email back confirming refund.

LizzieCG
5 månader sedan

When was that and how long did you have to wait?

MCCsquare-21
5 månader sedan

I got the reply today and I emailed them last week.


support@wintermads.zendesk.com

MCCsquare-21
5 månader sedan

I’ve also just had an email back saying it’s been refunded 2-5 business days

LizzieCG
5 månader sedan

I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks

Dopamine
5 månader sedan

How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now

LizzieCG
5 månader sedan

Let me know when you get your refund

MCCsquare-21
5 månader sedan

About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them

MCCsquare-21
5 månader sedan

It was 2 transactions for £70

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