ZeusGlory Casino – generell diskussion (sida 2)

För den tredje dagen nu har jag inte kunnat ta ut pengar, jag har godkänt verifieringen, de hävdar att jag är någons multikonto, de hävdar att jag var registrerad via en IP som är förbjuden i deras land, jag är tysk medborgare , dokumenten är också en tysk medborgare, på grund av IP-adressen vill de inte betala och de hävdar att jag påstås ha ett multi-konto, men detta är uppenbarligen inte en anledning för dem att inte betala mig mina vinster, av denna anledning de vill inte ta ut pengar till mig och anklagar mig för att ha ett multikonto, jag ber om hjälp då de lurar mig och andra användare. Nu har de blockerat mitt konto så här när jag skrev en recension om dem som inte tillfredsställer dem, jag rekommenderar inte att spela här!

Hello lolz2001z,

I'm sorry this had to go this way, after you agreed in Zeusglory chat that you are wrong after we provided with the evidence of Multiaccounting and proceeded to post information you here that is very misleading and incorrect.

I will share the details below (Chat is in Russian language but I will share the content here) :

The User initially Registered From Azerbaijan, by the Username: azeri2112z And managed to deposit Via Crypto, The we explained to user that Azerbaijan is among prohibited Jurisdicions on Zeusglory and Refunded the deposited amount.

The user then proceeded to register different account and Uploaded Fake ID (Fraud Department looked into it)

When we notified the user that he used Multi accounts on our website (Using VPN) and Tried to verify the account using someone elses ID , which he admitted in the chat (See Image below)

And now you are trying to mislead other players, That is not acceptable.

Hello, I see that the casino has commented on your post and the whole case. So how is it, did you open another account? I have translated the screenshot but I can only see a confirmation that you confessed but I don't know specifically what. It's a violation of the casino rules, so in situations like this I wouldn't be surprised if your winnings were taken away. Especially if you got the deposit back when you registered with the first account. Did you use a VPN to avoid any unpleasantness ?

Hello Jaro, I will Also Provide the Screenshots that confirms User using a VPN:

Thanks for the clarification, I think that if a player has some objective complaints there is nothing wrong with that, but in this case there is a possibility to explain it and if he thinks that he didn't make a mistake or didn't break any rules, then he has a chance to defend himself. 🙂

De lovade att hjälpa mig och ta ut pengar om jag erkände att jag är ett multikonto, så jag räknade med detta och sa att jag är ett multikonto, även om jag inte ens förstår vem de pratar om. Vad sägs om min IP, jag arbetar online, nu är jag i Azerbajdzjan, så jag har varit deras IP, men jag är inte medborgare i detta land, även när jag gick igenom verifiering laddade jag upp mina dokument som tysk medborgare, vilket inte är förbjudet på deras hemsida, med hänsyn till allt detta, de har inte rätt att ta bort mina vinster och inte betala ut, jag tror att spelare som ser min recension kommer att förstå att de bråkar över varje liten sak bara för att slippa betala ut pengarna de ärligt talat vann, jag förväntar mig ingen hjälp här, men jag vill att alla spelare ska se hur de fuskar och hittar olämpliga skäl bara för att skylla på och inte betala) Tack alla för er uppmärksamhet

Hello lolz2001z ,

This is again, wrong interpretation of the conversation between you and our chat representative,

Our chat representative (Anna) Told you that She has not made such a promise , I can share the chat history that confirms what I said above. She also proceeded to explain all the details of the case. And that Multiaccointing is prohibited on Zeusglory. Even tho you were refunded on your first account and we warned you about everything and explained all the details.

I hope We can Close this conversation here.

hon sa att vi kan komma överens) Dvs hon antydde att jag skulle ta bort recensionen härifrån och hon skulle hjälpa mig att ta ut pengar, tror du att detta är normalt?

Först var jag väldigt nöjd med detta casino.

Då ville jag få en självuteslutning från mitt konto på grund av spelberoende, vilket inte genomfördes korrekt.

Jag begärde sedan återbetalning av mina insättningar och förluster. Casinot svarade då att de gärna väntar ett tag och sedan berättar hur vi kan arbeta tillsammans.

Sedan dess har jag tyvärr blivit ignorerad och får inte längre svar på mina mejl.

If you feel that something has been wrongly used against you, or that you have not done something wrong, you have the opportunity to prove it by filing a complaint, which is free of charge. Our team would investigate everything, so that's all I'll say. 

If you are interested, just click here. 

However, if you are aware that you have broken the rules, then it will not be on the spot. 

Hi, so you still don't have a closed account and you are not self-excluded ? Did you let the casino know that you have such a problem and mention this fact to them ? 

If you still have an issue, you can file a complaint and our team will also try to help you. 

What do you say ? 

Hello Elnur20011,

The documents are requested by the Fraud department. This is not a normal procedure on Zeusglory but this is not a normal case either, We had several accounts registered from Kyrgyzstan Claiming they are from German Origin, So we have to check, We are also conducting the check with the tools We have to check for Multiaccounting. Once everything is clearared we can proceed with the verification and withdrawal.

You can also check the review above, it was the same case with the user, From kyrgyzstan and claiming to be a German Cityzen. So to not further heat the conversation please just provide the requested documents, let's pass the checks and proceed .

Thank you for understanding.

I made a first deposit on this casino yesterday, contacted support chat before they even could start talking to me, the whole website was down. I have no idea what happened, I don't know if I did something wrong. I got no contact information from this casino either. Can anyone help me with this?

Have you checked with your internet provider, perhaps? Could it be on their side, I wonder? It works for me okay.🤷‍♀️

I will check with our data team to see if everything works well in Netherlands. Please keep us informed about the situation.

Yes I even tried on different devices also, but nothing works.

Thank you for the prompt reply. I have already passed the information on to our data team, and they will check out what the issue could be. We'll inform you ASAP.

Our data team checked the casino, and there could be a short glitch there. Is it now working for you? Everything is good here.

Hello!

Yes this has been resolved everything is ok on my side!