1 år sedan


Broder, öppna ett klagomål här på guru, jag har redan löst det med andra casinon här, folk kontaktar de ansvariga.
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Broder, öppna ett klagomål här på guru, jag har redan löst det med andra casinon här, folk kontaktar de ansvariga.
Jag har ett problem med Wazamba. Jag har nu cirka 2 000 USD på mitt konto. Under uttagsförsöket, som varade i cirka 2 veckor, avbröts det därefter och wazamba bad om ytterligare information som adressbekräftelse, medborgarskap, selfie. Jag gav allt. Jag sätter in kontot via krypto. När jag försökte göra uttag tvingades jag använda en familjemedlems kort för kontoverifiering på grund av den tillfälliga oförmågan att använda mitt eget.
Nu är läget så att wazamba har spärrat kontot på grund av de förutsättningar de har, att de insatta pengarna som är avsedda för spelet måste komma från ägarens medel. Jag gjorde det (krypto) men använde bara familjekortet för att verifiera. Jag har skrivit allt till dem. Nu har jag väntat på Wazambas uttalande för tredje veckan. Jag har allt dokumenterat från alla, biljetter osv osv och är redo att lösa ärendet även genom andra myndigheter.
Jag vill fråga om någon har liknande erfarenheter? Hur ska jag fortsätta om de inte svarar mig?
I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
Usually in most online casinos, it is not allowed to use any other card than your own, and it should always be written in the casino terms as well.
Were you not familiar with this condition until now, perhaps?
May I ask whos card you used?
I believe that our complaint team would like to have a better look into this situation and try to help you out, of course. You need to submit a complaint by following this link, where you explain your case in details.
If you have any updates, please let us know. We'll wait here.
De gjorde uttaget idag, men det tog otroliga 8 dagar att hamna på mitt bankkonto, tack för din uppmärksamhet du är otrolig, jag kommer inte spela på wazamba igen det tar för lång tid.
They made the withdrawal today, but it took an incredible 8 days to fall into my bank account, thank you for your attention you are incredible, I will not play on wazamba again it takes too long .
Eles fizeram a retirada hoje, mas foram incríveis 8 dias para cair na minha conta do banco , obrigado pela atenção vocês são incríveis, não voltarei a jogar no wazamba é muito demorado .
I allmänhet är alla bookmakers jag använder som har möjligheten till pix (brasiliansk betalning) omedelbara, inom några minuter... betsson, sporting bet, sol casino, starda, betboo, mostbet, alla har samma alternativ för betalning via pix som wazamba.é är betalningen omedelbar, på mindre än 10 minuter finns den på mitt bankkonto, men jag tror att minst 3 dagar är en bra tid redan.
Thank you for your insides. I wish you to receive your money on time, always.🙂
Hej, av min erfarenhet kan jag säga att verifieringen verkligen är väldigt tråkig, speciellt när det gäller olika tidszoner, till exempel. Din banköverföring visar i princip en annan överföringstid än vad de ber dig om. Det tog mig lång tid att komma på det.
Totalt fanns 10 000 euro att vinna på 20Bet och 500 euro på Rollingslots.
Jag måste säga att bearbetningen var ganska snabb och kundtjänsten på dessa webbplatser var mycket hjälpsam. Men jag var också tvungen att lämna in flera dokument, vilket gjorde mig förtvivlad och misstänksam.
Men när allt var godkänt stod pengarna på mitt konto samma dag.
Varaktighet Totalt 2-3 dagar.
Dessa sidor rekommenderas varmt!
god kväll, jag fick två uttag som jag gjorde exakt på 3 dagar och det första blev faktiskt klart i söndags!
God kväll, jag har precis vunnit 1000€ på casinot, är det tillförlitligt??? kommer jag få det??? tyvärr kan jag inte se några recensioner
Good evening, I just won 1000€ at the casino, is it reliable??? will I get it??? unfortunately I can't see any reviews
Καλησπέρα,μόλις κέρδισα 1000€ στο καζίνο,είναι αξιόπιστο;;θα τα λάβω;;;δυστυχώς δεν μπορώ να δω κριτικες
May I ask if you have already requested the withdrawal?
Were you asked to go through the verification process?
As I can see in our review of this casino, they don't accept players from Greece, you know, so if possible, could you let us know how it all goes for you, please?
Hi there! I was concerned about you and your winnings. Could you perhaps tell me how things went for you?
I hope everything is good.
This is a SCAM casino, STAY AWAY.
My issue took 3 WHOLE MONTHS and it was unresolved, see complaints in casinoguru section and look the casino up in TrustPilot.
It's an illegal casino and it has no lisence.
Don't expect to get your winnings.
I'm discrediting them wherever I can, it's strange casinoguru has them so high rated, I suppose they work together.
I'm really sorry about the situation you had to go through at this casino and about the outcome of your complaint.
Unfortunately, not every time we are able to help our users, and especially if the casino doesn't provide any evidence, our hands are tied.
I went through the other complaints for Wazamba, where it can be seen that they have actually been cooperating with our complaint team, and many of them have been successfully resolved. So, that is the reason their safety index is still high, you know.
It is really a shame that only yours has been unresolved this way.
May I ask if after this experience you still play at some online casinos or not anymore?🤔
This casino is 100% scam and you know it, you can visit TrustPilot and you can see yourself. They are an 100% illegal casino without license.
Casinoguru helped somewhat and I was able to take back a part of my money and I thank you for it.
However, you refused to present whatever the casino has sent to you and you still mark it as a top trusted casino in your site.
All the evidence of their scams is there but obviously you cover for them, but I have to protect my gambling community and let everyone know.
So, since this is the way things are and you even re-closed the complaint after I left another comment in it, I'm forced to leave a mixed review on casinoguru as well, on TrustPilot and other sites/forums/groups.
As Peter wrote in your email, "The casino let me know that due to their internal policies, they cannot provide me with the evidence. Due to that reason, I am forced to close the complaint as unresolved due to insufficient evidence. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion."
I therefore believe that he explained it well when it comes to any evidence from the casino.
We don't cover anyone here, that is for sure, and you can see that the casino got some black points from us and their rating got down.
Unfortunately, there was nothing else left for us to do in your case.
May I ask, though, something? You said that you managed to get something from the casino anyway. Was it after the complaint was closed as unresolved?
You answer only if you'd like to, of course.
You say the casino got black points, but its rating is still 9.7/10 making it one of the top choices according to your site, so those black points change absolutely nothing and make no sense.
That's why I say you cover for them, otherwise I wouldn't have any reason to state so.
Yes, I managed to get some of my winnings, you can see the whole story on the complaint.
Bottom line is they stole the last remaining 505€.
My issue with casinoguru is not that they didn't succeed for my last 505€ stolen money, but solely because you have them ON DISPLAY AS A TOP CASINO.
I cannot stress enough that your 9.7/10 casino is well known for being ILLEGAL and scammers (TrustPilot and other sites) and they operate WITHOUT LICENSE.
Only by the fact that they operate in CURACAO should give anyone with a bit of knowledge a hint about what they truly are.
Just a simple quick google search:
The Curacao eGaming body has a reputation for taking its hands off any operator right after getting their monthly dues or setup fees. The body will refrain from acting on any issue between an operator and its players, even if the users are being ripped off.
I know my facts and what I'm talking about here.
So yes, you seem to be covering for such casinos.
If you'd like to better understand how we review online casinos, please read about it here. Maybe it will help you to learn more about our work if you wish.
Also, please know that they operate under Comoros (Anjouan Gaming), and feel free to check the validity of the license on this website.
Sorry, we couldn't be of any more help.
Be well.
You still have 9.5/10 for this casino and you promote it leading to new players to fall victims by them, if that doesn't make you an accomplice, I don't know what does.
Anyway, I think all that needed to be said is done.
I just hope you don't delete this and new players read it so they can be aware of what's going on here.
Please know that we don't promote casinos on our website but inform our users regarding how every casino works and treats its players.
Therefore, we surely have no reason to delete anything because we aim to be as transparent and helpful as possible.
I hope you stay well and don't experience anything like this again. Wishing you the best of luck. 🍀
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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