Your point doesn't make sense, you received all of your winnings anyway? So has every player that plays on our casino.
If you decide to deposit, and a popup saying DO YOU WISH TO FOREFIT YOUR BALANCE? and it shows that you will lose all of your funds how is that our fault? There's really nothing for Guru to inspect, it's written correctly.
No such pop-up is shown.
If you say you get such a pop-up when making a deposit, please provide a screenshot.
Dear Casino Guru
The exchange has been long, so I'll summarize.
The terms and conditions of this casino's bonuses were structured in such a way that the entire terms and conditions were not known before making a deposit.
Until now, no real money was lost in the event of cancellation of a bonus, so this did not cause any major problems.
But recently, real money was lost as well. The terms and conditions have not been revised since last year.
The casino does not seem to think this is a problem.
I suggest you submit an official complaint because, with all possible honesty, I can't figure out the main issue that caused this affection.
Of course, we aim for all rules to be fair and square, yet, as you probably know, we investigate the matter first, from both sides, very thoroughly. Thus, from my point of view, I can only share my humble opinion as an admin, but nothing more.
Since this seems not to be what you're seeking, I again suggest another complaint. 🤷♀️
Please don't be lax.
This casino does not support Japanese and I am using the English version of the site.
Of course the terms and conditions are in English and I know that the last update was last year.
If you claim that a Japanese-language Terms of Service exists, please show it to me.
If I may add a point:
Have you ever heard that, for instance, the English version is prior to other language versions of the rules?
This is the most common thing, and I do not believe that the lack of Japanese website translation is to blame now.
Dear Casino Guru
It appears that this casino has been updated for Japan.
However, there is no Japanese in the terms of service, and they have not notified us because they do not have many Japanese users.
So it is natural for me to feel that the rules have suddenly changed, and due to the structure of the casino's bonuses, it is impossible for me to notice before depositing.
Luckily, I gave up after depositing and won big as a result of playing, and the casino says you can cancel without losing any real money if you contact them immediately after depositing.
However, I didn't even know that such a response was possible until now, so there was a good chance that I would have lost my money and cried myself to sleep.
I would be very annoyed if they continue to make updates with no notification and no way to find out before making a deposit.
I would like to see a close examination of the casino's stance on this issue.
Since the conversation seems to be running in circles, my answer is the same.
Are you convinced something unfair has happened? Ok, submit the complaint, because this is a forum, not a court hearing. I already said I wouldn't get involved and explained why, so the rest is up to you:
https://casino.guru/complaints/createaaa
I always use the English version of the site.
There is no Japanese Web site on this site.
Therefore, it is impossible to know about special rules and updates only for Japan in the first place.
I know that's what I said.
Anything that is stated visibly in the rules is just in the rules. It does not matter which language the casino supports in general.
I think you have misunderstood many things, according to your responses. I'd really like to help, but most likely we both do not understand each other pretty well. 🙁
My point of contention is, "Is it permissible to update the Terms of Service or make updates without notifying users?" and "Is it permissible to hide the terms and conditions of a bonus before a deposit is made?" I'm not going to file a complaint.
I don't intend to file a complaint, but if this is allowed, I can't recommend this casino to others.
As a casino guru, I ask you to make a decision.
I think everyone is free to form their own opinion based on this whole debate.
I won't make any decisions if you do not aim to support your demand through the complaint.
Casinos change terms and conditions daily; that's part of everyday life. You keep suggesting this casino did something unfair on purpose. I do not know the background. - sorry. But if you deposited after the change had been made - was it your decision or not?
By the way, a pop-up was mentioned, so this question is more about details.
Well, that's what complaints are here for. 🙌
The casino did not change its terms of service in the first place.
But in fact, internally the casinos are changing their systems.
Players, including myself, cannot know this in advance.
I want you to understand this as a fact first, OK?
I currently have numerous complaint and do not want to add more complaint.
But we are discussing this because the casino is not aware of the problems with their actions.
Sorry Radka, we are trying to assist to the best of our capability but even I'm not sure what further I can do or say. It's very clear, and we are happy to discuss anything further should you need otherwise I may just leave this where it is.....
Well, I did try too. But it seems there is no way to find a common language. 🤷♀️
Thank you for your efforts, though; - much appreciated.
The casino did not change its terms of service in the first place.
But in fact, internally the casinos are changing their systems.
Players, including myself, cannot know this in advance.
I want you to understand this as a fact first, OK?
I currently have numerous complaint and do not want to add more complaint.
But we are discussing this because the casino is not aware of the problems with their actions.
Well, there is not much I can add at this point.
If you do not want to cooperate to help us find the merit of your - let's say—accusations, I find that they are all just words, so no, I can't take anything as fact. Sadly, I'm quite convinced you won't find that satisfactory.
One way or another, I'm leaving this discussion.
My apologies.
you people need to answer my post on here ASAP, as its getting more and more pushed into the social media minute by minute and the second I get response from AyeZee and tell him about what you people have done to me and he agrees to help me share this experience with all the people he has the audience off I will get the message far across for someone to do something.
WOULD SOMEONE FROM VIPERSPIN MANAGMENT SUPPORT PLEASE GET IN TOUCH WITH ME OR RESPOND TO MY POST ON HERE ABOUT MY EXPEROENCE TODAY
Hi Jovan,
We have replied to your earlier emails and will continue to reply to you via email as required.
Thank you.
you people need to answer my post on here ASAP, as its getting more and more pushed into the social media minute by minute and the second I get response from AyeZee and tell him about what you people have done to me and he agrees to help me share this experience with all the people he has the audience off I will get the message far across for someone to do something.
I've already answered you here in this thread: https://casino.guru/forum/complaints-discussion/viperspin-casino-do-not-play-here/3#post-85774 so it's best if we keep the communication in one so we don't write the same thing in two.
Would that be possible ?
Thank you Jaro.
I have the same problem
Yeah man I understand you, I am from Australia so I am stuck with all those shifty casinos. You are from Netherlands so I am sure you would be able to make stake account, rollbit buebit and all the big crypto casino. Viper spin is doggy casino that only cares for them selves and they will go to extends of making new rules just to stuff you around and your winnings. And as you can see I am perfect example I was nearly last level where they give you 1000 euro free no wagering bonus and they ended up closing my account for being assholes. So what is your case ? Is it big amount of money ? Cause I can help you spread the message as I have reach and influence and I got my issue resolved but at the cost of my account that I consistently used for 1 year and 2 months. So yeah definetly try to get your money and close off the account cause they don’t have issues taking your money instantly but when you are to win, they choose how and when they want to pay you out, plus their ridiculous withdrawal limits. After pumping just over 38k in the account and finally winning 12 k from 180 deposits I was only able to withdraw 9400 the rest I was pretty much forced to gamble in between so that I won’t lose the account or money. My email is jovansmiljanic96@icloud.com. Feel free to email me and I will do my absolute best to help you out.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
