Hi,
again: please use the "reply" button, otherwise, the person you wrote to will not be notified.
Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.
This is the forum, not a resolution center, after all.
I hope you understand what I mean.
Kan någon här berätta om TUSK CASINO??
Jag ser bra recensioner och sedan dåliga recensioner
CasinoGuru....snälla hjälp...om vinster inte betalas ut här som på andra casinon där jag skulle ha vunnit..
Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.
You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:
I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.
Let me know, please.
Bra...så de låter spelare från Österrike sätta in...och spela...men inte ta ut pengar? Förstår jag det rätt?? Det är inte okej, eller hur? Då ska du varken kunna spela .. eller sätta in .. det jag gjorde .. och vann något ...(((
Varför ska vi spela och sätta in från Österrike?
I'm saying that according to our latest information the casino does not allow players from your country to play there.
But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.
So, what is the situation, has any problem occurred with withdrawal, please?
Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.
I have no idea how exactly Tusk casino enforces restricted countries, though.
As long as there is no problem with withdrawal, I guess you should be fine.
mina vinster försvann mystiskt
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Tja, allt började så här, anta att när du registrerar casinot har ett roulettehjul där du kan vinna en viss mängd gratissnurr, jag vann 10 snurr med vilka jag vann 64 pesos för att omvandla det till riktiga pengar, satsningskravet var 3400, jag uppfyllde det och när jag slutförde det hade jag redan runt 700 när jag slutförde det, de lämnade mig bara 350, vilket var tänkt att vara riktiga pengar med de 350 jag fortsatte att spela i olika spel och som jag sa väl, jag vann 193660 inte bara i ett spel men i flera och nästa dag ville jag fortsätta spela och jag upptäcker att mitt konto är på 0 och jag kontaktade kundtjänst och ja ni ser vad de svarade mig
Hello.
I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?
Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!
Hej, ja, i själva verket gjorde jag uttagsbegäran inte bara efter att ha slutfört bonusen utan ungefär $1000 spenderade senare, men det tillät mig inte eftersom det bad mig att verifiera kontot nästa dag eller sekund. Jag tror att jag öppnade kontot igen för att verifiera det och jag hittar noll pesos
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
Very sorry for your predicament. Hope the authorities catch up with these frauds!
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
I'm really sorry that you were not able to withdraw your money and lost it all at the end.
May I ask how long you waited, though?🤔
I believe that it needs some patience, especially if the casino needs to verify you before sending the money.
Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right?🙂
I hope everyone will also read our review about this casino; the safety index doesn't look any good.🤷♀️
Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update
So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw?🤔
Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?
Det finns väldigt motstridiga åsikter om detta casino. Jag är väldigt intresserad av varför det finns så många spelarklagomål? Och ändå är vissa lite entusiastiska över detta casino. Och bara för att tillägga att casinot tar emot spelare från Serbien. Jag har ett registrerat konto i mer än ett år.
Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?
Något är på gång med kasinot, definitivt. För det första är det som om de tappade data från förra året, för för tio dagar sedan gav de mig en bonus utan insättning 🤔😉 samt några gratissnurr. Jag frågade kundtjänst hur detta är möjligt, när jag fick samma sak förra året? De säger till mig att de inte har några uppgifter om att jag någonsin har betalat en insättning?? För det andra ser jag att vissa spelare har problem med utbetalningar, det hände inte tidigare. Tyvärr fick jag inte till betalningen. Deras bonusar och gratissnurr har en villkorad omsättning på 60x, det är helt enkelt omöjligt att spela.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
