Swiper Casino – generell diskussion

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ive won some money on this online casino 2 weeks ago, it wouldn’t let me verify myself at first, after a week of waiting they asked me to verify myself which was such a challenge after so many back and forward sending and waiting days for a response I think I am verified but now they are saying I need additional documents but won’t tell me what additional documents I need. I’ve so far sent in bank statements, photo id, selfie photo of myself with my I.d and their website in the background, verification that my card is mine. I’ve been back and forth on the chat about 40 times. I’ve emailed them and now there email addresses don’t exist. This is getting ridiculous.

Hi!

Seeing such struggles is always depressing. Any requests that the casino makes of the players should be precise and easy to understand. I would like to state without further ado that you made the right decision in filing the complaint. Please be prepared, though, the procedure will take some time to complete as we give the casinos time to process the KYC and process the withdrawal. It is not good that the email address appears to be nonexistent. Might they have social media accounts? It occasionally works.

I assume you have already attempted to ascertain what you must supply, so until someone from the casino clarifies further, I fear we will only be able to speculate. 🙁

Whatever the situation, we greatly value any updates that you provide.

I have won some money on this casino and they are making it so difficult to withdraw my winnings. I’m trying to do a complaint as I have been waiting a couple weeks now and nothing. I tried to email both their emails and now they apparently don’t exist. Has anyone used this casino before and can give me some feedback

Hopefully, players will get around to sharing their stories soon. There is not much I can do, based on the complaint and empty user feedback sections. 🙁

Jag har försökt i 2 veckor att få ut mina pengar från detta casino, men mitt uttag avvisas och varje gång kommer de med ursäkter varför de inte kan betala ännu. Först ber de om dokument om och om igen, efter att jag äntligen fått mitt konto bekräftat säger de att betalningen inte gick igenom på grund av banken och sedan gör jag ett nytt uttag och de säger att jag måste bekräfta kontot trots att det redan är bekräftat. ..

Have they asked for some additional document that you did not provide, perhaps? Sometimes a casino can do that.

I also saw your complaint here with our team, and Tomas needs some questions to be answered, so please update him whenever possible.

Keep us informed about any progress, please.

Vet du vem som kan hjälpa mig

Jag har väntat i över en vecka. Allt jag hör är att jag måste vänta. Vad kan jag göra? Din hjälp

Hi, I'm sorry you've been waiting a while for your withdrawals. Did the casino tell you any indication why they have a delay? Was it necessary for you to verify with the casino? Is this your first withdrawal?

Please let me know.

Swiper casino betalar inte!!! Jag har redan skickat mejl och de svarar inte! De sa att de skulle betala inom 3 dagar. Jag har väntat sedan den 25 september. Registreringsmail:

kan du hjälpa till?

They do pay just takes a very long time mine took 4/5 weeks if I remember correctly

Tack för svaret, men de sa att det skulle ta 3 dagar. De svarar inte på mejl.

Jag tror inte att det är normalt

Det har gått 10 dagar

Inget svar 🥲

The done the same to me took 4/5 weeks it said 3 days then they said 5 days then 3 days again on the chat I went through the same

Tack

We give casinos 14 days to sort out everything necessary around withdrawing the money. If they can't, then you can let us know and we will try to help. If they also ignore you, you can file a complaint with us, but I would personally give it some more time. If you were told you had 3 days to get your money back and it didn't happen, that's not the best way for the casino to advertise itself, but two weeks is necessary for us to contact the casino in such cases. 

Do you think you could hold out and wait for the money to come in or for the casino to contact you?

Jag begärde ett uttag den 19:e och efter att ha väntat på godkännande i mer än 15 dagar berättade de för mig via e-post att uttaget hade misslyckats. De bad mig om tålamod och om ursäkt via chatten. Har jag gjort uttaget igen och måste vänta igen? Kan jag göra något annat? Jag har två uttag att göra eftersom de inte låter mig ta ut allt på en gång.

Ingen Swiper?