They said i didnt respect term condition number 11.5 which is false, they take 6000 euros, i played a bonus for the first time
i answered to thomas, i didnt know these casino is a thief.
Maybe ill contact the ANJOUAN GAMING authorithies, if they dont explain me.
Just wanted to congratulate Casino Guru on bringing down the overall rating of Suprabets, it is 6.1 and below the average now.
As a reminder, just a few months ago it was at 8.3.
Ofcourse they are completely fraudulent site and deserve the rating 0.0, but we are moving in the right direction. 😀
I have more than 6000 euros there how can i process tiwh that
They said i didnt respect term condition number 11.5 which is false, they take 6000 euros, i played a bonus for the first time
i answered to thomas, i didnt know these casino is a thief.
Maybe ill contact the ANJOUAN GAMING authorithies, if they dont explain me.
Right, and then what does point 11.5 say about which you were accused of breaking the rules ? If you don't think you broke anything then it was a good step to lodge a complaint and we'll see if we can resolve it somehow.
Also, thank you for replying to Tomas and let's see where you go from here.
If you have anything new, don't hesitate to let us know.
Just wanted to congratulate Casino Guru on bringing down the overall rating of Suprabets, it is 6.1 and below the average now.
As a reminder, just a few months ago it was at 8.3.
Ofcourse they are completely fraudulent site and deserve the rating 0.0, but we are moving in the right direction. 😀
On the basis of something the rating must go down. Several factors influence it and when you add players whose complaints are unresolved, then things start to move more. But if that's not the case, we can't just lower the safety index.
However, I can see that if it goes on like this, it probably won't be good for the casino. 🤔
11.5 rules, they just said i broke rule 11.5 without explaining exactly where is the problem ?
Oh yeah, so it could basically be several things. Maybe I'll ask you about a common thing, which is multiple accounts. It's also mentioned there. Wouldn't that be a problem, for example ? Of course, this is just a shot in the dark, but I'm just asking because it's something that is often dealt with.
No sir i dont have multiple account just one
Välkommen till GuruSlots...(Sarkasm). Titta i mitt specifika fall... Jag har pratat med spel på Curaçao i månader om denna bluff pseudocasino. För min del tänker jag inte återhämta mig något, men jag skulle älska att det inte skulle hända andra.
PS: Tack Guru... för att du efter månader sänkte ALTA:s säkerhetsrykte som denna bluff hade.
What are you accused of? I saw your case i didnt understand
De anklagar mig för samma sak som alla spelare på detta bluffcasino. Inför regel 11.5.. och blahh.. bla...
No sir its evidence when you win too much, they will create some excuses to dont give you your money.. casinos
Okay then, let's see what the team comes up with and hopefully we'll get some kind of response from the casino or whatever happened.
I'll keep my fingers crossed that everything turns out well. 🤞
They will always find some reason to dont communicate
Maybe yes and maybe no, we can't force the casino to respond and communicate with us, so if they don't want to resolve it, they won't do it. But then we know which casino we are dealing with and so do the players.
Of course, I won't get ahead of myself, because it doesn't have to be that way.
Of course Jaro i understand your position but i count on you to help me because i have more than 7000 euros in these account which blocked with no reason.
And i read all the complaints and forum here the same players have the same problem blocked for no reason they say breaking rule 11.5 .. fake
Martina how did you solve the situation with them please?
Tio alexis, They are not licensed by Curacao Gaming, why you talked to curacao gaming ?
Take a lawyer no ?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
