Snatch Casino – generell diskussion (sida 11)

I understand, and you did well to look it up right away. So did you try to ask the casino where the mistake could have been made when the next two withdrawals have not arrived yet ? How long has it been since you haven't had them yet ? 

I have now tried multiple times on live chat, and they keep saying they can payout however they want. Now i send them an email to support to check up on them. I will let you know what the reaction is. But for now they have no decent reason to not payout within their terms…

I received another €500 today, so it seems they will pay all the requests, but it takes allot longer then their terms say. Not the service that you want to be honest, for that still my advice is to play on another casino. I will come with a last reply the day i have my last payout so everybody know how long it took.

I'm glad you got more money, but from what you write, I wonder at what price. I don't think that if you ask for your withdrawals politely and not every 5 minutes, the casino should respond in a way that basically they can send it to you at any time. I wouldn't say that's professional. 

So I'll be waiting for you to get the last withdrawal and hopefully it will be as soon as possible. Then I think you're gonna make a rough line behind this casino. 

Mitt saldo på över 400 € har nu annullerats. Jag spelade med en bonus och nu görs anspråk på följande: Den gjordes på detta sätt så att vår spelare kunde använda MAP-bonusar dagligen eftersom vi bara tillåter en aktiv bonus åt gången! Jag hade bara en aktiv bonus. AKTA DETTA CASINO FUSKAR. INSÄTTNING IGÅR

Jag fick 35 gratissnurr via e-post. I 35:an vann jag 179,00 euro och var tvungen att satsa nästan 6000,00 euro. Jag klarade det. När jag nådde de obligatoriska omsättningskraven hade jag fortfarande över 2700,00 euro på mitt konto. Mina vinster togs omedelbart bort och jag fick 50,00 i riktiga pengar istället. De plockade in 2650,00 euro. Detta bedrägliga kasino kommer inte att se ett öre mer från mig. Jag kan bara varna alla att inte sätta in på Snatch. Inte på de andra 2 kasinon i denna grupp heller. De fuskar alla och fodrar bara sina egna fickor. Utbetalningar sker sällan. Tveksamma skäl ges för varje utbetalning och ingen utbetalning görs.

Okay so according to what you say you only had one bonus active yes ? Do you have any bonus history where you can see it ? Were you able to complete it and meet all the conditions ? Did the casino take your money or return it to your player account ? 

Anyway, I saw that you were able to lodge a complaint, so our team will try to find out what happened. Veronica has already replied to you, so you can send her answers to her questions as well. 

I hope this situation will be resolved. 

Hello, it looks to me as if the bonus you played with had a max cashout. Do you have a screenshot of the requirements of the bonus or did you read it in the terms and conditions ? Free spins are usually subject to such a condition and if you manage to win you can only withdraw a certain amount and unfortunately not the rest. Could you send me the rules of the free spins ? Maybe we can find out together where the problem was. 

Nej, det gör jag inte längre. Jag har inte besökt den här sidan sedan dess. Jag ville bara varna andra för det. Det var ännu fler problem i detta casino. Jag har redan verifierat mitt konto 6 gånger. 3 gånger direkt på sajten och 3 gånger via mail. Varje gång, i slutet av alla inlämnade dokument, stod det direkt på casinosidan: "Ditt konto är nu verifierat, du kommer att få ett e-postmeddelande för bekräftelse". Det här e-postmeddelandet kom inte ens efter den sjätte verifieringen. Varje gång jag ville göra ett uttag stod det: Ditt konto är inte verifierat! Varje gång jag verifierade igen och i slutet fick jag denna information: Ditt konto är verifierat. Det var så 6x kom ihop. I livechatten fick jag alltid samma dumma ursäkt: det är möjligt att avdelningen är överbelastad för tillfället och jag skulle behöva vänta. Det var ett halvår sedan. Och jag har som sagt inte fått något mejl än så länge. Framför allt är detta casino rent bedrägeri enligt mig och jag kan bara varna alla att inte sätta in där.

It is really important to read the terms of every bonus or free spins beforehand to avoid all the issues. As Jaro said, it is nothing unusual that when it comes to some bonuses, there is always a maximum withdrawal set, especially for the free spins or no deposit bonuses.

Also, what comes to mind when you say that your verification email did not come is if you have checked and all the information is correct. Just in case, you know. The customer support should solve this kind of issue in my opinion, for sure.

Anyway, now that you have moved somewhere else, it probably doesn't interest you to try to fix the issue there, right? Hopefully, some other players will read your posts and take some information into consideration.

Jag säger det igen, jag skickade alla nödvändiga dokument 6 gånger totalt. 3 gånger via e-post och 3 gånger direkt på casinots hemsida. Varje gång efter att ha skickat in dokumenten sa casinowebbplatsen: Ditt konto är nu verifierat! Och även om det hade varit något fel på handlingarna så hade jag blivit informerad via mejl. Men jag fick aldrig ett mejl från detta casino angående verifieringen. Dessa verifikationer gjordes för ett halvår sedan. Och bara detta faktum är helt tveksamt.

Ja, jag har hittat ett mycket välrenommerat casino där alla uttag behandlas smidigt och omedelbart och jag har mina vinster på mitt konto inom 3-4 timmar. Jag kallar det ansedda och definitivt inte ett bluffcasino som detta Snatch-casino och dess systercasino.

Tack för dina svar i alla fall.

Thank you for sharing. I am really glad that you found the right casino for you, and I wish you all the luck, always.🍀

Tack så mycket.

I have a update! I received all my money within 2 weeks after i opened the complaint on askgamblers. So case solved. Its really not the right way of treating people tho. We lose allot as gamblers in the long run, and the moment we then win, we have the rights to get paid as the terms say. This casino is offering good bonusses with limited payouts, and if they find anything you did wrong they will not pay! so make sure guys if you try this casino that you read all small letters. For me the case is resolved with a good ending. Luckely.

That is really nice and positive update, Thank you. I am glad you were able to solve it. If you ever need some help, our complaint team will be more than happy to help you out as well. Also, if you wish, you can write a review about this casino, describing your experience here 👈🙂.

Snach casino har lämnat in alla utgifter till casinot då dom krånglar med att har lämnat in för lite uppgifter. Tagit kort och visat på mitt kont , zipcod, pass, kort på mej kontokort. Personbevis jösses på allt .

vad är det som inte funkarhttps://outlook.live.com/mail/0/inbox/id/AQQkADAwATM3ZmYAZS1kNTE0LWY3YjUtMDACLTAwCgAQAA1zKcwwzAdNo4GM42D3PGA%3D

I'm sorry; I'm having quite a hard time understanding the matter. Are you experiencing an issue? With the verification process, perhaps? What seems not to be working?

My apologies for so many questions, but I'd like to understand or even help, if that is possible.

hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money

i have givning them evertong from zip code , bank info, passport, bill, a foto from my credit card but they are not satisfied. and sends me back with photos that I presented