Snatch Casino – generell diskussion (sida 43)

I don't think anyone is questioning whether you received that email in 2024. The issue is that the email confirms your account was verified at that time, not that the casino permanently waived its right to request additional verification in the future.

If your complaint is that the current KYC request is excessive, unreasonable, or being used to delay payment, that's a valid point to discuss and evaluate on its own merits.

However, the screenshot itself doesn't prove that no further verification could ever be requested again several years later.

As for the image removal, it wasn't about protecting the casino. It was about protecting your personal information. We moderators routinely remove screenshots containing full names and account-related details regardless of who is right or wrong in the dispute.

Hej

Jag registrerade mig på plattformen och gjorde insättningar endast med Pix. Vid varje tillfälle behandlades betalningarna omedelbart och pengarna krediterades mitt casinokonto utan dröjsmål.

Under min tid på plattformen satte jag in ungefär 600,00 till 700,00 rand och spelade spelautomaterna utan att använda någon form av bonus. Medan jag spelade nådde jag ett saldo på 1 500,00 rand och begärde ett uttag via Pix, där jag korrekt angav all nödvändig information.

När jag kontaktade supporten via chatten fick jag veta att behandlingstiden skulle vara 24 till 72 timmar. Jag väntade på den angivna perioden, men efter att den löpt ut blev jag förvånad över att uttaget hade avbrutits och pengarna hade återförts till mitt konto i själva plattformen.

Jag kontaktade kundsupporten igen för att förstå orsaken till avbokningen, men jag fick ingen tydlig och objektiv förklaring.

Jag tycker att den här situationen är ganska frustrerande, eftersom alla mina insättningar behandlades omedelbart, medan det begärda uttaget inte slutfördes inom den angivna tidsramen.

Mot bakgrund av detta begär jag en tydlig förklaring till annulleringen och behandlingen av uttaget på 1 500,00 R$.

Jag ser fram emot att höra från dig med en förklaring av vad som hände och en lösning på den här situationen.

lucas.braun

Hello,

to sum it up, withdrawal despite being made through the same method as previous deposits was cancelled; you had to ask for the explanation but seemed to receive none or disatisfactory information. I understand the situation is frustrating. Do I assume correctly that the account has been fully verified? In any case, I would expect resolution from the casino too. Please let me know when you have news, ok?

Don't waste anymore money i have put in small deposit and withdraw 0 compared with other casinos.

Is VPN really not allowed here? Another big gambling website states that it is VPN friendly.

The only thing I see in the terms against VPN usage is:

"9.9. The Marathon is intended for recreational users. Any attempt to exploit mechanics (including but not limited to multi-accounting, collusion, or use of VPN/technical masking to bypass restrictions) may result in forfeiture of Keys and rewards, account closure, and/or voided play at the Company's discretion."

Based on the information in our system, VPN use should be prohibited at this casino.

I would not rely solely on the casino’s terms, as VPNs are prohibited by most casinos. Before using one, I would always contact the casino via live chat or email and ask whether it is allowed, ideally keeping a record of their response. Otherwise, it could cause problems later.

Of course, the casino should also clearly state its VPN policy in its terms, regardless of whether VPN use is permitted or prohibited. In the future, however, it is always better to ask beforehand than to use a VPN and discover later that it is not allowed.