Scatterhall Casino – generell diskussion (sida 60)

The casino used to reply here on the forum on a daily basis and some players confirmed the payments of their withdrawals. Anyway, we have currently 42 opened complaints against the casino, which is enormously large number especially considering they're new. I'll try to find out what's going on. If I manage to get any info, I'll let everyone know here.

Thanks for the update!

I don't think it's random. It must be based on the payment provider that is used to process the payment. Then I believe it has something to do with your country of residence as well. It's probably more problematic to send the money to Germany (due to regulations) than to other countries.

bekräftad? - ja

på grund? nej 😅

Det är på tiden att något görs åt det.

Får någon av er inte längre scatterhall-bonusspam? Det gör jag inte längre

från spinpirate men nästan varje dag 🤣

I just checked the complaints and most of them are 1-2 weeks old. Even yours was submitted 2 weeks ago. We don't assign black points for that. The thing is that we review casino's fairness, not the withdrawal process speed and I totally agree some players might not like it, because the overall user experience is bad due to this. That's why I recommend not only checking the reputation rating, but user reviews and then the complaints section as well when you select a new casino.

Please scroll down and take a look at the casino's reply here: https://casino.guru/spinpirate-casino-player-s-withdrawal-has-been-delayed-4

It looks so far they have issues with the payments provider, but they don't intend to steal money from players. That's what we know so far, but of course, we'll check carefully how the cases will develop.

I just want to point out that it's not Radka who closes or reopens cases. It's another department.

We don't support anyone. Scatterhall + Spinpirate are fresh casinos so you can't even claim that we receive good commission from them. We just try to figure out what's going on and make sure players get paid, because that's what matters the most at the end of the day.

Take a look at the submitted complaints: https://casino.guru/scatterhall-casino-review#tab=js-tab-reputation

How many cases older than 30 days do you see? The old ones are now marked as solved. The most of cases are 1-2 weeks old.

I don't get this guys. We have no intention to wait forever, but when it comes to the large amount of cases that we have opened on our website, they're not old. Even though the amount is large, we need to treat them as any other cases related to delayed withdrawals. We can't just close it after a week and assign the black points as some of you wish.

How long time have you been waiting for the crypto payment so far?

Redan andra veckan. Krypto Jag har aldrig fått några utbetalningar och det har ännu inte behandlats

hahahahahahahahahahahaha

WOOOOOO de svarade varje dag!!!! Och ja de bekräftar betalningarna men det är allt! ingen nytta om de inte betalar ut!

Jag kommer att höra av mig nu, så jag påbörjade min utbetalning i januari och jag väntar just nu på bekräftelse för nästa utbetalning sedan den 24 februari. Så det har gått över en månad.

Jag skriver till livesupport nästan varje dag och svaren är meningslösa och syftar till att snabbt lösa kunden utan att egentligen dela något.

varje vecka får vi bara ett meddelande från scatterhall på våra klagomål och de kopieras och klistras alltid in.

om du kunde få åtminstone lite intern information som skulle vara till stor hjälp, till exempel hur ska vi bestämma i vilken ordning de "eftersläpande" betalningarna nu behandlas eller varför det finns problem med att göra betalningar till Tyskland\Österrike.

Det skulle vara mycket smidigare för spelarbasen och kasinot att vara lite mer transparenta.

Vad sägs om om de låter MiFinity användas som en utbetalning som vilket annat casino som helst och gör det tillgängligt för insättningar? Det har legat på i 5 veckor och det har inte ens accepterats...

Det här är svaren du kommer att få från Antillephone-licensgivaren.

Jag vet att det låter som ett skämt men jag fick det här svaret för bara några minuter sedan.

Den kriminella nivån på dessa karaktärer är pinsam.

Så avstå från att spela på licensierade Antillephone kasinon!!

lmaooo the 'goodie' is 10 euros with 20 euros max cashout 😀 😀 😀 they can't be serious

Btw what’s funny is that they’re still accepting new deposits, new players, still posting daily bonus codes, that will eventually lead to even more cashout requests, making the backlog bigger and bigger? Also they haven’t been able to contact their payment provider where all the payments go through? Since Thursday? This is starting to get very hard to believe

Just to be clear. My complaint regarding Scatterhall was filed on the 3rd of March and my withdrawal request has not been processed since the 9th of March. Its been 25 days. We are talking about almost a month and therefore I call this casino officially SCAM!

Have been waiting 3 weeks for my "crypto" withdrawal to be processed but it still says pending.

Leta äntligen efter nya casinon!

Sluta slösa bort din tid.

Om något skulle komma så vore det bra annars bry dig inte om det längre! De har stulit tillräckligt mycket från dig, låt dem inte stjäla din dyrbara tid också.

Sällan upplevt ett så tveksamt gäng.

Håll dig borta från dem.

I will save this image, I always knew Curacao regulator were a joke, but wow, never expected them to be this ridiculously low, to this point I believe being unlicensed is better than holding a Curacao license, in both scenarios you completely depend on the goodwill of each casino, and most lack said goodwill

If I'm not wrong, the casino claimed they have problems with the payment provider, I'm not sure which payment methods are affected by this alleged "problem", most casinos handle crypto payments through alphapo and this is a really solid payment processor, I think this casino and spinpirate are having huge liquidity issues leading the sites not being able to pay out users, but this is just my assumption, I might be wrong