I'm not really sure what kind of complaint you describe here, but we're in the Legzo Casino thread. You have 1 submitted complaint against that casino and it was rejected since it was purely related to sports betting, which is outside of our expertise.
yea right... i know... but this is not the point... the point is "when casino delaying withdraw casino guru accept this and extend time period from 48 hours in term and conditions to 14 days" even if players dont have additional verification etc. Many complains where rejected because casino guru authorized 14 days withdraw even if casino have rules "48 withdraw time!". So people deposit money and think they will get money within 48 hours when try to withdraw... i dont want you to judge my betting sports... and betting sports activity... i want to know why when casino extend time withdraw without reason casino guru accept this... and thanks to this casinos break own rules and casino guru authorized this... thats it!
edit: and yes i know about additional verification... i am talking when there is no additional verification... because i always ask about this and i read allot complaints on casino guru that was rejected...
i play my freespins and had a 65€ balance but the money was gone i ask live chat but they say me i cancel it but i never cancel it i only cancel the bonu money not freespins after that i play freespins never play here and you can only play shit slots with bonus money
Didn't you just cancel all the bonuses? (no matter if it's free spins or bonus money)
no i only cancel bonus monry there was freespins too i play the freespins after i cancel bonus money because its not allowed to play with 2 bonus balances then i play freespins but after game finish balance was 0€
dont play here badest casino in the history i give second chance but my deposit never added to my balance never never play here
So, after you finished the wagering of those free spins the balance dropped to zero suddenly? Kindly explain, I may misunderstood the situation. 🤔
no after playing the free spins 🙂
Ok. Did you ask the casino for any explanation, I could use a hint, to be honest 😀
And what about the missing deposit? I almost forgot it!
They say when i cancel deposit bonus the freespins are cancelled automatic but there is no sense because then i play with 2 bonuses and thats not allowed and i could play the freespins but after finish it was cancelled (65€) deposit was my fault i deposit with wrong krypto currency 45€ but they want commision of 50€ to send the money back so i dont get my deposit 🙂
Does the bonus you took provide both "free" money and free spins in one package, perhaps?
I fear I would need to browse the casino's bonus terms for further understanding....
Honestly, the commission of 50€ sounds quite unrealistic to me. Was such a "fee" explained to you?
no it was not one package then i would understand it and the fees this was the answer i get
Judging by the link to the transaction, the funds were not credited automatically, since USDT was sent to the ETH address. In this case, we can transfer funds, the commission for the procedure is 50 EUR.
We contacted the payment system regarding the unsuccessful deposit and received a response from them. Since you have sent funds through an incorrect network, we can transfer a deposit to your balance if a commission of 50 euros is paid on your part. If you agree to this procedure, let us know and we will contact the payment system again.
I hate to present dumb ideas, but would you consider this whole situation worth submitting a complaint?
I can't figure that out myself, I simply can't make up something useful, for now.
Should i make complaint? 🙂 for which for the ,,fees'' or the money from the freespins 🙂
That's entirely up to you (for both 😀,) as I said - I do not know the whole story and I didn't check the terms, so I mention this option in order to make you aware if this possibility. 🙂
The worst scenario? The complaint will be dismissed, rejected or closed as unjustified. It's free of charge so don't worry about any consequences.
How does it sound to you now? 🤔
i make a complaint already 😅 thanks a lot❤️
So let's see where it takes us 🙂. One way or another, I wish you good luck.
Don't hesitate to fill me in here on the forum from time to time, I'm lacking the luxury of time to check on everybody in "interesting" situations, but I'd like to keep an eye on this matter.
9.2/10 points by your review
Casino closed account without withdraw
Asked video call?????????
Video call passed
Account locked NO WITHDRAW?
SCAM?????!!!!
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