Tack för svaret, jag kommer definitivt aldrig att sätta in på Legiano igen, jag ville testa andra casinon, men jag valde ett av de sämsta i uttagstider. Jag väntar på uttagskrediten som jag redan vet kommer om en månad 🤣
Yeah, unfortunately lately there have been real delays in payment, and we are trying to find out what is going on.
Fortunately, we have all our users that play there coming here and informing us about it; otherwise, we wouldn't be able to find out much.
So, please, let us know how it goes and if you need the help of our complaint team.
Hello,
I have the same problem with this casino. Made a withdrawal request 12th of January. Been in contact with chat there 3 times earlier. Also sent support there a email, but havent heard anything there.
I'm sorry that you have to go through this as well.
Unfortunately, lately there have been many players experiencing issues with withdrawals. We just hope that the casino will fix those soon.
Please file your complaint here, and hopefully we'll be able to sort it out.
Be careful with this casino. It's a deposit only casino. The withdrawals take a long time to process if prosecced at all. The live chat can do nothing to help you since they can't communicate with the appropriate department. I also e-mailed them but I get no response. This is a strategic that they follow to delay the withdrawals on purpose so ppl can gamble their winnings before they manage to withdraw them.
I ll keep posting and updating my review for further information. My withdrawal request was on 29/1 and I still haven't got my money.
They always make excuses and that I have to be patient. The team is doing their best etc...I lost my trust in them and I won't deposit in their casino again.
Hello,
players have been discussing that for quite some time. Look around this and also associated threads, if you don't mind.
Payments have, according to player info, been significantly delayed. I would love to add something better, but it is currently about patience.
De öppnar igen mitt konto om och om igen, trots att jag har bett dem att stänga det permanent flera gånger och fått bekräftelse på att det är stängt. Skickar mejl och sms om erbjudanden trots att jag har fått bekräftelse på att kontot är stängt och avregistrerat alla nyhetsbrev. Jag upplevde stora problem med uttag och skulle därför inte vara kund längre. Jag rekommenderar att du håller dig långt borta från detta casino, för det är omöjligt att komma ifrån dem.
Hello!
Got my three withdrawals today at the same time 🙂 Took almost 1 month - seems like the norm for this casino
De öppnar igen mitt konto om och om igen, trots att jag har bett dem att stänga det permanent flera gånger och fått bekräftelse på att det är stängt. Skickar mejl och sms om erbjudanden trots att jag har fått bekräftelse på att kontot är stängt och avregistrerat alla nyhetsbrev. Jag upplevde stora problem med uttag och skulle därför inte vara kund längre. Jag rekommenderar att du håller dig långt borta från detta casino, för det är omöjligt att komma ifrån dem.
I'm sorry that they try to get you back in this way.
May I ask what the reason was for closing your account, though?
It is that only when a layer states that it is due to the gambling problems, the casino must close the account and never open it again.
Because otherwise, they will try to get their customers back, you know.
Hello!
Got my three withdrawals today at the same time 🙂 Took almost 1 month - seems like the norm for this casino
Hey. That is great, even though it really took long.
I just hope that the casino will now improve the withdrawal times.
Will you continue to play there, or better not?
Probably will - They do have some good bonuses at weekly basis, and already have a account there.
Det är som jag skriver på grund av stora problem med uttag och dålig kundservice. Jag har bett dem stänga den permanent och sagt att jag aldrig vill bli kund där igen. Så detta kan inte vara lagligt? Jag vill verkligen aldrig bli kund där igen, då det är den värsta upplevelsen jag har haft med ett casino.
Probably will - They do have some good bonuses at weekly basis, and already have a account there.
Then I hope everything will go smoothly.
Please come back to tell us about your new experience from there.
You can also write your user review for this casino here if you wish. It could be a good source of information for others.
Det är som jag skriver på grund av stora problem med uttag och dålig kundservice. Jag har bett dem stänga den permanent och sagt att jag aldrig vill bli kund där igen. Så detta kan inte vara lagligt? Jag vill verkligen aldrig bli kund där igen, då det är den värsta upplevelsen jag har haft med ett casino.
It is of course completely logical that you don't want to play there anymore, but as I said, it is not a serious issue as a gambling problem.
Do you get what I mean?
That is why they try to get their customers to play and don't want to lose them. Because maybe there will be a time you will say, "Okay, let's try it again." And I am not saying that you will do so. Right? It is just how they see it - a business.🤷♀️
Unfortunately, we are not able to do anything about how they act, you know.
Hello, I made a withdrawal of €1000 divided into 500 and 500, but at first you told me that it would be delayed for 3 days, but it has been 14 days and still nothing, please do something.
If you go through this thread, you will see that many players had some delays with their withdrawals at this casino, but fortunately, at the end, they got paid.
So, I hope that everything will be okay with your payout as well, and our team will intervene whenever the right time comes.
Is this your first time withdrawing from this casino, though?
yes first time
Hello, I made a withdrawal of €1000 divided into 500 and 500, but at first you told me that it would be delayed for 3 days, but it has been 14 days and still nothing, please do something.
Hello.
Is your account fully verified at this casino, please?
If you see that the situation is not moving forward, I would suggest you file a complaint here, and our team will try to help you out.
Here is the link where you can submit it, and don't worry, it is completely free of charge.
Will you go for it?
We'll keep an eye on it, hoping for the fastest resolution possible, of course.🤞
My account does not require verification.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
