Kudos Casino – generell diskussion

Om du vill diskutera något relaterat till Kudos Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Stole Money from my account

Stole money from my account.theives criminals

Hi, according to what you write you won't have the best casino experience. Can you tell me what happened and how is it possible that the casino took money from your account ? It would certainly be helpful if you could describe your situation so that we can try to help you.

Don't understand what the hold up is with the withdrawal. I've never had to wait as long as I'm waiting now.

I followed all the rules

Still no pay out.

Not very pleasing - got it. Any reasonable explanation from the casino's support, perhaps? Have you tried to contact someone?

I claimed a no deposit bonus to give this casino a try. It was very appealing to the eyes and an easy casino to navigate. I had no problems whatsoever with anything I did while on the site. There was no glitches at all in the games when I played. Unfortunately I did not win. The next day I woke up to another 20 dollars worth of free play in my email. I figured I would be unable to play it because usually you can't claim two chips of free play in a row. Well to my surprise I looked up the rules and you can claim two before you have to make a real money deposit. Awesome!!!

So that is actually great. What else do you like about this casino? You could share your experience by writing a user review over here. What do you say?

Well, I can say this about kudos and several other casinos online casinos that I do have a problem With you can deposit your money and lose and customer service is great and they offer you outrageously. Unfair bonuses, but the minute that you win behind claiming a bonus. The casino tries to label you as a bonus abuser. So then you go in and you don't claim bonus at all. I try not even claim bonus anymore. However, you are not a fan of the casinos if you win and you cash out your winnings. The total treatment is different. Rude and very unprofessional tours. A person that catches out and then after that point I feel like they're the machines in a disadvantage in Canada. Gangster freezing and so forth in and log you off. Kick you off and you lost every dime.

am not surprised if you have this opinion. 

Regarding bonuses, I say this a lot and I would say that they are sometimes more of an attraction than a benefit. Obviously I wouldn't try to claim them and if there were still issues with withdrawals even if I was playing for real money, I'd probably leave the casino. 

However, do you still get used to playing here from time to time or not ?

No I have not played at kudos casino since the first of the year

Probably a good decision for you if that was the case with everything you described. 

However, are you playing in some other casino where you don't have to deal with such difficulties ? 

Yes

And in which for example ? 😀

Hallå

Bra erfarenhet med beröm

Tills jag fick ett stort pris!!!

CIR 2200 € som jag har velat ta ut i 5 dagar

De första dagarna gav de mig problem med dokumentverifiering... Jag skickade allt de bad mig om (ALLT!!!)

Efter flera avbokningar kollar jag idag status på min operation igen... Och jag får följande överraskning



1) det låter mig inte komma in på webbplatsen

2) när de pratar med livechatten säger de till mig att jag har förlorat rätten till eventuella vinster (€2200!!! Vad säger du!!! Vad är mitt fel!!!) Ingen skam!!!

3) De ger mig inte längre möjligheten att chatta med dem och jag är rädd att inte heller via e-post.

Jag pratar med dem och kommenterar situationen, de verkar inte läsa eller svara på mina frågor... de svarar alltid på samma sak.

4) Jag är desperat!!! Det är inte rättvist!!

Jag skulle fortsätta skicka all dokumentation

Men jag tror att det inte är nödvändigt

Hello,

Don't worry, we have a team of dedicated specialists. You are more than welcome to create your own, free-of-charge complaint through which these people will try to resolve this issue.

All you need to do is to follow this green link 👈 and set up the case.

I would also like to mention you should not post any more screenshots showing your personal data, one never knows who's looking.

there is a fair chance I did not conclude the screenshot's details correctly, so I'd like to ask:

What was stated in the aforementioned cashier email, please? Also, it feels quite strange the casino gave you 10 more days so you can provide documents when your account seems to be verified. Perhaps you can help me clear the timeline.

Thanks!

Skärmdumpen, som inte visas i sin helhet, är ett fragment av casinots hemsida där de förklarar att om kontot inte har verifierats inom 10 dagar (totalt) kommer jag att förlora tillgång och saldo. Det är därför jag är desperat

De svarar inte på mejl, de frågar mig inte eller ger mig fler förklaringar eller skäl, inte ens att jag saknar dokument.

Jag uppgav ID, bankkort, kvitto på autogirofaktura... Allt de bad mig om

Jag har all nödvändig dokumentation, e-post, skärmdumpar som bevis

Jag har försökt ta ut pengar 4/5 gånger och har alltid fått avslag

Och nu släpper de inte ens in mig

Tack hälsningar

That's interesting. Despite what you have been through, this casino seems quite confident if they state 10 days as the KYC deadline.

Well, if you feel desperate, I would most likely be; feel free to submit a complaint. It's completely free-of-charge. so you don't have to worry. All you need to invest is your time and cooperation.

Try to use this link 👈 if you agree with my suggestion. The process is quite easy.

details are explained here 👈. Don't hesitate to ask if you need anything, ok?

Have had a win of over $300 cancelled at Kudos. Took a free spin offer and then played live games afterwards. They say live games are allowed only with "clean deposits", which I think means deposits with no free spins or bonus.

It does say this in the terms of the casino, so probably my fault not reading them before, but then my email says "There are no wagering requirements, game restrictions or maximum cashouts", where I'd think "no game restrictions" means any games, including Live Games, should be available.

Attached a screenshot of the email below. Could this be a false advertisement? Did anyone else have this problem at Kudos or another casino?