I submitted a withdrawal request on December 12, but it has been ignored all along, including by support.
When I logged in today, my withdrawal request was cancelled for the ludicrous reason of timeout.
Has this casino already run away for the night?
it's too shame. I really like your casino but under bonuses, you really have too many restrictions.
Before you had to bet x50 to receive your winnings, now it's x60..
Already x50 is huge. So x60...
But in addition they are limited to a withdrawal x10.
Really when there's a wagger that big, there shouldn't be yet another restriction behind that huge.
I have rarely seen such restrictions under bonuses. It's a lot.
Also the free spins offered are limited to a withdrawal of €50, which is already little, but in addition you are asking to bet x50?
Here too I hope I was wrong.
Who will want to bet 50x of the free spins offered to only receive €50??
I have never seen such restrictions before.
And I repeat, I really like your casino, there is a lot of choice, the support is very responsive and precise. But bonuses and free spins are not possible, it's too much..
it's really a shame.
The bonus conditions have changed, you should modify them on the freespino page?
I submitted a withdrawal request on December 12, but it has been ignored all along, including by support.
When I logged in today, my withdrawal request was cancelled for the ludicrous reason of timeout.
Has this casino already run away for the night?
Hi, you have the opportunity to file a complaint with us, which I think you must know since it has been going on for more than two weeks. I haven't heard the reason of the timeout yet and I don't know what it means. It must be some technical problem. Has support told you why this happened or what you need to do ?
I have forwarded it to our team so I firmly believe that they will take a look at it. Thanks for the info. I see what you wrote before and it looks like a pretty big wagering 60x to me. It's a shame because I'm not sure if the bonus is worth it in a case like this. But we'll see, maybe it's just misunderstood and the casino has it differently.
Anyway, we will wait for an answer if you get one.
Good morning.
no you are not dreaming 😁 they have increased the wager.
which, already before was huge (x50) and now is at x60 of the bonus on top of that!
So if you have a bonus of 300% of the deposit, you must wager 60x this 300%.
and after all that, withdrawal is limited!
I have never seen such restrictions on bonuses before. In short, it's worse than before.
and there are no more sticky bonuses.
Those with a smaller bonus are no longer sticky.
Before they had a x5 wager and sticky and limited withdrawal.
Now they have a x15 wager (bonus) with limited withdrawal
I like this casino, it’s a shame yes.
I was hoping they would at least remove the withdrawal limitation = unlimited withdrawal.
since there are wagers.
or that they would leave the bonuses sticky but remove all of the wagers.
Some bonuses even have x65 wagers with x5 limited withdrawal. Really it's too much.
The free spins offered have a withdrawal limit of 50th, but with a wager x50.
I hope I read it wrong.
In short, it is better not to play with a bonus at all and not to accept free spins.
Under such conditions, I also agree that it is better to leave these bonuses untouched. 🙁
I noticed you expressed a bit of concern about whether you understood the conditions correctly. How about asking the casino chat agent? Just to be sure completely, I'd say.
The overview you provided sent a clear message, though. 🙂
yes about the free spins offered? in fact I think I understood it well because it is clearly written that they have a withdrawal limit of €50 with addition a x50 wager.
But it's so huge and having never seen these restrictions anywhere.. but it's well and truly written so it would be useless to bother them by email.
I won't play them.
I'm just disappointed with the final decision because I like this casino
I clearly understand this because bonuses would be uninteresting for me in this casino. So when you understand everything within them and it is as you write, it is not really worth it in my opinion. Of course, if something is not clear to you, the easiest thing to do is to ask the chat agent as Radka said.
But despite the fact that you probably won't use the bonuses here, will the casino still be cool for you and will you still play here ? I'm just asking out of curiosity. 🙂
After a long series of requests for withdrawals, I received a notice that the casino was closing.
In the end, it seems that this casino damaged its users with fraudulently represented bonuses and then quickly ran away without taking proper responsibility for it.
Still my $1700 has not been withdrawn.
Unfortunately, I have a similar problem.
I'm waiting for my withdrawal, no answer on e-mails, and the live chat support, tells me to wait, but nothing happens.
And now this e-mail about the casino closing, strengthens the fear, that there is no money coming after all. We'll see...
My 500€ has not been withdrawn yet as well.
I just received an email to announce their closure? ?
despite the bonuses which were not the best. Although they offered me one for wager x20 recently.
I’m bummed they’re closing!
I hadn't been with them long, but it was in my top 2 favorites.
Because support is just at the top! kind and always answered and helped me in all difficulties. Many gifts and bonuses.
many games.
Precise FAQ with games blocked under bonus (written in the FAQ).
If they weren't blocked, they told us to play wherever we wanted (this happened once during an update) and I received my withdrawal.
I thought he was new?
I thought it had just opened?
I don't understand, especially since they had just revised their bonus condition :(
When is this from? I'm sure you will receive them. they always paid me
I guess the business was not as good as expected? The input capital you need to start up a new casino is pretty huge because the gambling world presents the most competitive environment. I hope you find a decent casino soon. 🙏
Hello
A new versus has just been released, I couldn't find it on your site :Stakeprix
Hello,
Are you referring to a freshly established casino, or is it somehow related to the Free Spin Casino?
I bet it's a new one. Still, I prefer to be 100% sure before I move your post here 👈
The URL would help, though, with "Stakeprix" I was only allowed to find stake knives 😀
Thank you!🙌
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
