Bruce Bet Casino – generell diskussion (sida 7)

Det måste stå klart någonstans vid vilken tidpunkt jag spelade med vilken bonus, hur mycket jag satsade, från vilket belopp bonuskraven uppfylldes, hur högt saldot med riktiga pengar var osv.

Thus here comes the series of questions for the casino representative.

"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."

With luck the casino will explain.

Bruce satsade efter att ha vunnit 1000 euro ber de mig om tusen dokument som aldrig är bra ... ni är bara tjuvar

Hi there.

Do you too think this statement should use a more deeper explanation?

How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.

Don't hesitate to describe all you have been through so far.

Ännu en vägran att verifiera min profil. Konstigt jag måste lösa in. Dokument skickade på något sätt app webbpost PEC ingenting att göra. Dokumenten är ok, jag vet inte vad jag ska göra längre

Hello,

May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.

Hej 2 hela veckor 8 dokumentinlämningar. Vi kom och bad om selfies med fraktsedelkort och bank iban-dokument. Skickas via webbapp men de säger att de inte kommer fram. Jag har skärmarna som säger att doc skickat.

Oh, that's actually a long time!

Have you also tried to send it all through standard email?

Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.

Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.

If you are interested in trying the complaint out, use this green link 👈

Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?

Ämnesnedladdningsfördröjning och identifiering

Jag spelar på bruce bet casino

Jag har begärt ett uttag Jag har tillhandahållit nödvändiga dokument för identifiering.....det har gått fem dagar och jag har inte fått pengarna än

Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money. 

So let me know how it is and we'll see what happens next. 

Hej! De bad mig om identifikationshandlingar. Jag har laddat upp det första dokumentet....de andra två som behövs kunde jag inte ladda upp dem eftersom de stängde detta fält så fort jag laddade upp bara det första dokumentet....men jag har skickat alla dokument via e-post

That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint. 

But we can wait and see what happens and how it develops. 

De tar ungefär 72 timmar att svara....men eftersom de ber om tre dokument varför stängde de fältet så fort jag laddade upp bara det första? Detta händer inte på andra casinon.

Jag har inget svar på mejlet ännu om de accepterar dem på detta sätt

Kan du göra något åt ​​det?

Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate. 

I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process. 

Too bad they haven't replied yet, but when you have an answer, be sure to let me know. 

Jag ska se till att meddela dig.

Detta är en tidskrävande process och inte alls trevlig. Om jag har något nytt kommer jag att meddela dig....Men jag kommer också att meddela fru Christina

Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news. 

Tyvärr behandlas inte uttaget.....jag mailade dem med dokumenten inget svar från dem.....de tar för lång tid att kontrollera dokumenten

Också för att låta dig veta att jag pratade med bruce bets kundtjänst idag eftersom de avbröt mitt uttag medan det verkade vara väntande och heller inga framsteg med identifikationshandlingarna.....Jag fick inget svar i ärendet.

Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:

When did you request the payment and when did you provide documents to verify your account?

Your complaint can be updated here 👈👈

It is important! Thank you.