1 år sedan
From my experience, that is not the case. The casino uses the KYC procedure as an excuse to stall/not pay out money. Please note that this casino has same management as Wallacebet.
Bets Amigo Casino – generell diskussion (sida 2)
1 år sedan
Casino svarar inte alls på mitt klagomål, jag har skickat/påminnt dem om mitt klagomål och mina krav 4 gånger och inte fått något svar. Casino samarbetar inte alls
Automatiskt översatt:
1 år sedan
Kasinot stängde inte mitt konto trots att jag bad om detta, trots mitt spelproblem.
Automatiskt översatt:
1 år sedan
Hur mycket pengar spenderade du på det här? Jag är ledsen att det gick så dåligt för dig också.
Automatiskt översatt:
1 år sedan
ganska bra belopp, när jag bad om att stänga spelkontot stod jag kvar med en snabb 700e, som kasinot vägrar att betala tillbaka till mig och inte svarar på klagomålet
Automatiskt översatt:
1 år sedan
Kasinot stängde inte mitt konto trots att jag bad om detta, trots mitt spelproblem.
Automatiskt översatt:
1 år sedan
Hello there,
based on your complaint, Kristina is missing an answer:
"Could you please clarify when exactly you informed (not indicated) the casino about your gambling problem for the first time?"
May I know whether you mentioned the gambling addiction, issues at all? I know it may sound silly, but this is important. Kindly answer your complaint - here.
1 år sedan
I have replied "I emailed them about my fear of losing my balance away and account closure email 23.12 2:03 am (finnish time)." This was the first time I asked account to be closed and indicated about my gambling problem with fesrs of losing my balance as I asked them to limit my account (cant do it on their site to put wager limits etc) they didnt put these on.
1 år sedan
This is exactly what you should mention in the complaint. Please, do so by clicking this link.
Thank you on behalf of the complaint team.
1 år sedan
Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
1 år sedan
Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
1 år sedan
I was also worried when I made a withdrawal, it lasted about 7 days, but the withdrawal limit is 1000 per day
But remeber i made big presure to get my money i send a lots email to this site
1 år sedan
Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
1 år sedan
But you get ur money? Total balance?
1 år sedan
i get one time 1000 and i play diference be happy if you get 1000
1 år sedan
Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
1 år sedan
Hello,
no one can speed up the process for you, I'm afraid. Especially no one outside the casino. Just make sure that you provided all documents exactly the way the casino asked you to do so. This is usually the easiest way to pass the verification.
Sadly, you picked up a casino with a very bad reputation, so I hope you will be successful no matter the review.
Please pay attention to the score every time you consider playing in a new casino, to avoid future troubles:
https://casino.guru/bets-amigo-casino-review#tab=js-tab-reputation
1 år sedan
I know. But they need to pay my balance right? No matter that I’m Netherlands.
1 år sedan
The casino makes up all kinds of excuses not to verify. They told me the address on my proof of address was different from the one in my profile. It was Not. It was written in Swedish because Finland is a bilingual country and my mother tongue is Swedish and therefore all my official letters are addressed in that language. I tried providing a Finnish language proof of address but it was ’Not official enough’ even though it was from a bank. This explanation was BS according to them and they closed my account for lying about personal details and confiscated 1900 euros. This casino should be blacklisted.
1 år sedan
Do you have your money already?
1 år sedan
Do you have your money already?
1 år sedan
what kind of message u send them by mail? I want to use the same ‘pressure’ to get my money 🙂
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