Quite a pity if they gave you such an answer. It seems to me like a way out of the situation. The complaint is still open and I am really curious to see if it will be resolved or not.
If it doesn't, do you think you'll follow through with the lawsuit?
First, I would like to actually get help from casino guru to mediate the issue, since i have a staggering amount of evidence. So far, I am disappointed, but I guess I will keep my hopes up.
After that, I will see what I will do. This has been the worst casino I have ever played, they do their hardest to deceive the players and then don't solve anything, I just want them to refund me what they stole from me. After that, I will gladly distance myself from this nightmare of a casino.
Because if they don't refund me as they promised after stealing my money, I will keep pursuing this complaint and any action I can.
Yes this is quite a sensible approach and we will see what can be done.
However, I saw in your complaint that the casino wrote back and said that in this case and in this situation the authorities have already spoken. So is that true and have you forwarded it to them and have they made a decision or not?
I showed you the GCB answer. There was no verdicts or further response. This casino has been scamming several players, and they arefrustrated that i am sharing my evidence, its just sad that casinoguru doesnt want to help. Betandyou will claim whatever is best for them, just take a look at the problems most players complain, they are all about thesame problems and they are never solved. Truly a nightmare of an experience, I hope others will avoid playing here. The worst part is, they can lie anywhere and nothing is done. I will keep pursuing this.
Oh, I saw that the complaint was closed and I'm quite sorry. Nick couldn't have been more helpful in this process and I would have been frustrated as well.
Anyway, if you do this somewhere else, I hope you can get everything sorted out that you need to.
Unfortunately, I obviously have nothing more to add. 😥
This BetandYou casino is terrible. From the start, I faced numerous technical issues, and when I tried to withdraw my winnings, I was hit with unexpected delays and vague excuses from customer service.
They seemed to make it nearly impossible to access my funds, and I felt completely ignored by their support team. It’s hard to trust a site that clearly prioritizes profit over player satisfaction. I strongly advise against using Betandyou Casino; it’s simply not worth the risk.
And so in the end you didn't manage to withdraw anything there? Do you still have some money there? How long has the whole situation been dragging on?
I think that this is not the best approach from the casino and therefore technical problems can occur, but to be ignored and you don't know anything and you can't withdraw money is not right either.
So please let me know.
Hi,
Since this casino is not trustworthy and their Support doesnt solve anything and only ignores players problems, your only shot is by Sending your complaint to the GCB, they probably won't do much, but since they have received a couple of complaints from this Scam Casino, you may get lucky. Only the GCB can actually do something, so it's worth the try.
If I may, I believe it actually quite depends on the issue. In situations where the player can actually prove something unfair occurred, for instance, there is a chance to help out the player. Not just because this casino is hardly a scam - it pays out fairly gained winnings, as far as I'm concerned. Well, let's skip that for now.
Anyway, could you please let me know if GCB has addressed your issue? Since your most recent recommendation makes me think of complaining about their inactivity, I would like to know about your experience with GCB. I'm also convinced any form of resolution is pretty rare these days. Thank you.
I beg to differ. There is no chance to help the player here, if An admission of guilt from the casino and a promise of a refund is not enough for you guys, nothing will ever be. The Bias is real here, unfortunately I don't trust you to be impartial anymore.
The GCB said they would investigate and dive further into the complaint, but they dont have the power to force the casino to payout anything, not even legitimate winnings. So, if your question is about them solving anything, they won't solve anything for anyone. They will redirect you lawyers and to the Courts in Curaçao. They might fine or suspended the casino license but I am yet to see it happen, but would like to see this scam Casino be a pioneer in being fine or having their license revoked.
That's all I can and will say. It's futile to drag this any further here.
All negative complaints are about the same thing, responsible gaming ignored, many Void bets, and confiscation of legitimate winnings. I am sure there would be more negative reviews about the same issue or more issues, but it's nearly impossible to write a bad review here.
Avoid this casino if you value your time and money, sooner or later they will rob your legitimate winnings.
And just to finish, you have below a complaint that was successfully solved, the casino admitted the error and resolved the issue with the player. https://casinoguru-int.com/en/vulkan-vegas-casino-the-player-s-self-exclusion-request
Betandyou is a Scam Casino, they steal legitimate winnings, they steal deposits and do not credit them, they ignore players and ignore self-exclusion requests, it's not trustworthy, it's a fraud casino check the reviews anywhere besides casinoGuru, since here the reviews are extremely controlled and filtered to the casino liking and no honest bad reviews are allowed, and you will see what the majority of the player's say everywhere else. I am sure after all I said, you will find a way to support the casino once again, and maybe even increase their rating to deceive other new players, but you do as you please.
Take care
Bye 👋
And just to finish, you have below a complaint that was successfully solved, the casino admitted the error and resolved the issue with the player. https://casinoguru-int.com/en/vulkan-vegas-casino-the-player-s-self-exclusion-request
Betandyou is a Scam Casino, they steal legitimate winnings, they steal deposits and do not credit them, they ignore players and ignore self-exclusion requests, it's not trustworthy, it's a fraud casino check the reviews anywhere besides casinoGuru, since here the reviews are extremely controlled and filtered to the casino liking and no honest bad reviews are allowed, and you will see what the majority of the player's say everywhere else. I am sure after all I said, you will find a way to support the casino once again, and maybe even increase their rating to deceive other new players, but you do as you please.
Take care
Bye 👋
Tyvärr, men inte riktigt, vad gäller recensionerna här. Det finns förmodligen bots som ger positiva recensioner, men min recension var åtminstone ärlig, och vad är min erfarenhet av detta casino. Jag har ingen avsikt att försvara kasinot, jag vet att de bara vill ta så mycket pengar de kan från oss, men de är väldigt rättvisa mot mig. Du godkände varje betalning för mig inom 15 minuter, och den första var direkt efter att du registrerat kontot. Det är det viktigaste för mig, så att jag inte behöver vänta på betalningen i en månad, som det brukar hända mig.
I have played in dozens of casinos, all with their ups and downs, but this has been the worst of them all. Has robbed me a couple of deposits, has scammed me out of legitimate winnings, has ignored all my responsible gaming rights, has Voided bets unfairly, promised refunds but never proceed to refund anything. And blocked my account during my complaint here on casinoguru, so i couldn't access my bet history and customer chat logs, its a shame CasinoGuru partners up with such scamers, and just doesn't care about the rest, but it is what it is. I Can't stress it enough, this is a Fraudulent casino.
Jag tror att det är så, som du säger. Jag är inte uppdaterad om den här diskussionen, men jag undrar hur han rånade dig? Han lät dig inte ta ut dina vinster?
I beg to differ. There is no chance to help the player here, if An admission of guilt from the casino and a promise of a refund is not enough for you guys, nothing will ever be. The Bias is real here, unfortunately I don't trust you to be impartial anymore.
The GCB said they would investigate and dive further into the complaint, but they dont have the power to force the casino to payout anything, not even legitimate winnings. So, if your question is about them solving anything, they won't solve anything for anyone. They will redirect you lawyers and to the Courts in Curaçao. They might fine or suspended the casino license but I am yet to see it happen, but would like to see this scam Casino be a pioneer in being fine or having their license revoked.
That's all I can and will say. It's futile to drag this any further here.
All negative complaints are about the same thing, responsible gaming ignored, many Void bets, and confiscation of legitimate winnings. I am sure there would be more negative reviews about the same issue or more issues, but it's nearly impossible to write a bad review here.
Avoid this casino if you value your time and money, sooner or later they will rob your legitimate winnings.
Hi there,
Since the complaint is rather complicated and I am not privy to every conversation you had with the mediator, I would like to state that I did not see the "admission of guilt" that the casino presented in your complaint. Perhaps this would help us understand the point better, or at least help me. Would you kindly clarify what you meant?
So, I do not have much to add from my site right now.
And just to finish, you have below a complaint that was successfully solved, the casino admitted the error and resolved the issue with the player. https://casinoguru-int.com/en/vulkan-vegas-casino-the-player-s-self-exclusion-request
Betandyou is a Scam Casino, they steal legitimate winnings, they steal deposits and do not credit them, they ignore players and ignore self-exclusion requests, it's not trustworthy, it's a fraud casino check the reviews anywhere besides casinoGuru, since here the reviews are extremely controlled and filtered to the casino liking and no honest bad reviews are allowed, and you will see what the majority of the player's say everywhere else. I am sure after all I said, you will find a way to support the casino once again, and maybe even increase their rating to deceive other new players, but you do as you please.
Take care
Bye 👋
Respectfully, it should also be explained in more detail how your two rejected complaints against BETANDYOU Casino are directly related to other complaints that were filed against different casino.
Since every complaint is different, using one as a kind of proof to support the others is more of an assumption unless you have access to all of the emails and supporting documentation from all three cases. But I do understand you. Intruments will follow where there is a will.
I understand that the casino didn't literally say " We acknowledge the error " but it doesnt take a genius to read between the lines.
26 February - Problem reported and forwarded to the "Specialists"
27 February - Support acknowledges the errors, Support say they will process a refund in up to 48H
29 February - 48H have passed, Customer support say, rounds will be refunded until the end of the day. Nothing was ever refunded.
If there was no error, or any acknowledgement of error, the support would never say they would refund me the money. From the moment they said they would refund me the money after investigating, it means they acknowledged the error.
Now you tell me, if you lost money without even playing due to multiple errors, and the casino acknowledged the error and promised a refund, wouldn't you get frustrated? Obviously this is a SCAM Casino, or else I would have gotten my money refunded after they promised to refund me since THERE WAS an error and they ACKNOWLEDGED IT.
It's truly a shame CasinoGuru only sees what they want to see. I can't even put into word the frustration of coming here for help and being bet with a Bias and CasinoGuru clearly siding with a Scam Casino when the evidence it's all there. Not to mention the amount of times the casino Lied during the complaint, which casinoguru saw, but just didn't care 😀
I am sure you will find another excuse for both the casino and the complaint being dismissed even when all the evidence is there in plain sight, but whatever makes you sleep better at night I guess.
Hi.
I will not say what I have said before. Try to have the complaint reopened if you believe it was not handled appropriately. Since I am not the mediator and can not see related emails, for instance, I have no reason to continue this conversation even though I have not seen any lies. It is unfortunate, of course, that you only learn things that support your viewpoint on this. It makes sense why we are unable to reach an agreement.
There is no significance to further communication at this stage. Other posts that express unsubstantiated, misleading opinions—like "CasinoGuru clearly siding with a Scam Casino"—will be removed and your account banned.
In my opinion, back up your claims first; after you have done so, we can continue our conversation.
Hi.
Where have I not back up my claims? I have provided "receipts" for every claim I have made.
I am glad we agree that there is no significance to further communication at this stage, I have made my point, I have provided all evidence needed, but I can't force anyone to see what they don't want to see. My opinion of casinoguru will remain the same, there is a clear Bias, and if you don't want to own up to it, that's fine by me. Also, my opinion of this casino will forever remain the same, just look at all the reviews, Last 7 of 10 reviews are 1 star and all about the same problems, but you prefer to insist I don't have proof to back up my claims.
Rest assured I wont keep this going, but feel free to Ban my account when you feel like it, it doesn't add any value to me considering what happen with my complaints and happens here in the chat.
I wish you all the best. Take care.
I understand you are pretty sure you have proven everything, and I have no reason to doubt that. Since we are certain you haven't, I am betting there is no way out of this, at least not through the forum, unfortunately.
No need to ban you, because at least your last response lacks even the slightest personal imperative and makes perfect sence, thus is truly appreciated.
I'm sorry it ended like this and wish you only the best.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
