Hitting 0 twice is great luck, but if you can't meet the wager even with that, it's pretty sad.
However, hope is still alive as long as you have a filed complaint, so let's see what our team can solve and how it all turns out in the end.
I would certainly be happy if you got your money and could enjoy the win. If you get any new information, keep us updated. I wish you the best of luck.☘️
I met wager requirements - I did 10k dollars turnover but when I did they refuse to pay anyway and now they are not replying for my any messages.
My apologies, I thought you had failed to meet the requirements. In this case, it makes the situation all the more sad when you've done such a large wagering and it still doesn't look good.
However, as I said, our team, and specifically Nick, will try to help you as best as he can. I firmly believe that it will all be sorted out. If you happen to get a response from the casino or learn something new let me know.
I'll be eagerly waiting. 🙁
Yeah i dont expect this casino to make any reply but thanks. Doing this just for other customer to let them know that this casino i scamming people. Thanks.
It is clear to me that it is difficult to think positively in such a situation, but I want to believe that the casino will not ignore the complaint when it comes to it.
Anyway, thank you for the information because surely other players will have a chance to read what you went through and what was your case. It would be best if it ended happily. Let's see, let's give our team some more time and hopefully the result will be soon.
Could you please tell me despite the constant negative feedback AND the fact that the casino no longer has a verifiable license, why does it still hold a positive rating?
Hi, how did you find out that the license is not verifiable ? I tried to click on the seal and it redirected me to a page that is not available, do you have that too ? I'll have our data team look into it and adjust it if that's the case.
Anyway, the casino has only two complaints against each other and has a 6.8 rating which is not so good I would say. Somehow we don't have many of those player experiences from what I've seen and if someone has a problem at a casino, it's best to file a complaint and if they don't try to resolve it, the safety index will go down. Thus we don't have many things to based on to lower it for now.
Speaking of this casino, have you had any issues with it ?
Dear Jaro, this site is a pure scam, please remove it from this site, I know you earn from listing it here but in this case you are earning on your site viewers whoa re being scammed by this site.
Hey, that's not how it works here. We don't give casinos away even if they are a scam. We are just trying to inform the players so that they have information, that is our main goal.
However, I saw that a couple of months ago you had a complaint against them, which ended up with you not being able to answer. Have you tried and played in this casino again since then and something didn't go your way ?
Yes they blocked my account so I cant even login so I just left - as i said above pure scam. I had like 300 dollars on my account btw, there was no point of replying here as they are not replying anything here as well, anyway thanks for your help.
Yes it's true that they haven't responded anywhere in the complaint yet, so it's possible that it would happen with you too, but it's important to realize in this process that if the players want the safety index to be lowered when there were problems, it won't be possible to do it otherwise than by ending the complaint. If they didn't respond and it was unresolved, they would get black points which have a direct impact on the rating. So that's important to remember and even if something doesn't go through to a successful conclusion, at least that's some satisfaction and the players will be more careful.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
