AmunRa Casino – generell diskussion (sida 4)

Hej, när jag klickade på länken för att lämna in ett klagomål till amunra casino

Det hände att jag inte kunde skriva i spalten där jag ville beskriva min situation, när jag skrev började bokstäverna försvinna, så jag vet inte vad som händer. Kan du hjälpa mig varför detta händer.

Hej, på länken till klagomålstråden raderas orden direkt, så jag kan inte beskriva min situation.

Jag vet inte varför det inte fungerar

Är det någon som har erfarenhet av stim.

Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on. 

Hej, jag har blivit utslängd från amunra casino för genom att fråga i livechatt vid vilken tidpunkt mitt uttag förklarades jag vara spelberoende och i det här fallet sa de till mig att jag skulle ha förlorat mina vinster och de sparkade ut mig. Nu säger jag att jag spelade hela min lön jag hoppades på €500-vinsten som jag gjorde med mina egna pengar och inte med bonusar. Vad kan jag göra för att få tillbaka mitt uttag? Jag väntar på din hjälp.

Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino. 

If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.

You can find the link here. ⬅️

Are you in ? 

Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.

I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.

May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔

I am just trying to better understand the situation, you know.

I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.

I bet Romi was interested in whether the casino explained the purpose to you. Did they?

No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.

As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷‍♀️

Unfortunately, we need to wait a bit longer to learn how this situation will unfold.

I will surely keep my fingers crossed for the promptest resolution of it.🤞

Jag har försökt ta ut mig från "AmunRa" Casino i flera dagar och det säger bara "väntande"... Jag har försökt om och om igen att avbryta uttaget och försöka igen. Nästa sak är att jag vill ta ut till Mastercard men när jag väljer det står det Visa bredvid beloppet. Jag inser att det inte kommer att fungera och det är därför jag skriver här för att se om någon kan hjälpa mig. Jag har skärmdumpar och mejl på allt.

Hi, first of all I would say that it is not the best thing to cancel withdrawals all the time because it extends the length of time you should get the money.

However, when was the last time you made a withdrawal? Are you withdrawing using the same method you used to deposit? Did you ask the casino why your withdrawal was still pending and how long you are waiting? Sometimes you have to be a bit patient until the withdrawal is approved if it was, for example, the first one or if the casino asks for some documents for verification. None of this was necessary? 

Please let me know. 

Jag väntade i ~7/8 arbetsdagar och fick inga svar från livechattsupport om att skicka in några dokument eller andra instruktioner - det står bara "väntar". Det är min första transaktion så jag är förvånad över att de inte har bett om några dokument än. Angående insättnings-/uttagssystemet: Jag använder samma kort men när jag klickar på uttag via Mastercard står det alltid Visa bredvid uttagsbeloppet...? Tack för svaret, jag väntar och återkommer sedan till dig 👌🏽

Thank you for your reply, it is clear to me that the casino is not communicating with you yet, which would not be pleasant for me either. We give casinos 14 days to sort out everything that is necessary to withdraw and if they ignore you and you don't have the money by then, then we would try to help you if you opened a complaint with us. But by all means don't cancel the withdrawal you have now because the time I mentioned is counted from the time you make it. If you haven't heard anything new and still see it as pending and the casino hasn't responded, feel free to get in touch again. If you don't need the documents and you don't have to go through the verification process, that's fine, casinos don't always do it the first time you make a withdrawal and you can go through the process later. 

I would also recommend not to gamble with your money and wait until everything is sorted out. 

Think you can handle it?

Tack så mycket. Jag har inte fått något ännu men jag kommer att lämna in dokumenten ändå.

Tack, sajten avbröt mitt uttag från 14/11 på egen hand och jag får fortfarande inga svar... dokument krävs fortfarande inte.

In that case, I would have already thought about filing a complaint because it doesn't seem completely normal to me that they wouldn't give you any answer. I don't need the documents so that's fine on your part too. I don't know why that is and it would be best to find out from the casino. If nothing happens in the next few days, let me know and we'll try to help. 🙂

Tack, jag kommer att lämna in ett klagomål och meddelar dig om de hör av sig 🙂 Tack för hjälpen

You're welcome, I'll keep my fingers crossed that everything will be resolved in the end.🤞