Hej, när jag klickade på länken för att lämna in ett klagomål till amunra casino
Det hände att jag inte kunde skriva i spalten där jag ville beskriva min situation, när jag skrev började bokstäverna försvinna, så jag vet inte vad som händer. Kan du hjälpa mig varför detta händer.
Hej, på länken till klagomålstråden raderas orden direkt, så jag kan inte beskriva min situation.
Jag vet inte varför det inte fungerar
Är det någon som har erfarenhet av stim.
Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on.
Hej, jag har blivit utslängd från amunra casino för genom att fråga i livechatt vid vilken tidpunkt mitt uttag förklarades jag vara spelberoende och i det här fallet sa de till mig att jag skulle ha förlorat mina vinster och de sparkade ut mig. Nu säger jag att jag spelade hela min lön jag hoppades på €500-vinsten som jag gjorde med mina egna pengar och inte med bonusar. Vad kan jag göra för att få tillbaka mitt uttag? Jag väntar på din hjälp.
Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino.
If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.
You can find the link here. ⬅️
Are you in ?
Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.
I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.
May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔
I am just trying to better understand the situation, you know.
I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.
I bet Romi was interested in whether the casino explained the purpose to you. Did they?
No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.
As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷♀️
Unfortunately, we need to wait a bit longer to learn how this situation will unfold.
I will surely keep my fingers crossed for the promptest resolution of it.🤞
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
