Alphabook Casino – generell diskussion

Om du vill diskutera något relaterat till Alphabook Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

God morgon, jag har väntat på mitt uttag i två veckor, de har inte kontaktat mig, jag tänker att detta är en bluff och det kommer att fortsätta gå fler dagar och de kommer inte att betala mig.

Hello, I see that you have encountered problems in the casino with the withdrawal. 2 weeks is the time we give casinos to solve this process and it seems that nothing has moved yet.

However, it was a good step that you filed a complaint, because our team will try to help you. 

Anyway, is your account fully verified yet? Have you had any successful withdrawals at the casino?

Let me know. 

Just det, jag försöker kommunicera, säger de till mig två veckor till. Jag skulle vilja att de kontaktar casinot eftersom det är en bluff, mina herrar, det har redan gått tre veckor och de ger mig ursäkter för att betala. Jag skriver ett mejl och de svarar inte, men de fortsätter att skicka kampanjer till mig. Jag vill att du hjälper mig. med denna begäran

The best you can do now to move forward is to address your complaint, it is quite urgent since there is one day left for you to respond. So, please do not delay the reply; use this green link to update the complaint now.

Thank you, and keep a close eye on your complaint, please.

even if all the casino's conditions are met, they reject withdrawals, they do not provide accurate information to support, there is a huge disconnect between the support sectors and unfortunately it seems to be an unresolved problem, it is extremely stressful and an unpleasant experience, this Alphabook casino, if you need it withdrawing your winnings will be in serious trouble

Hi, what happened at the casino when you say your withdrawals are rejected, did the casino give you any reason for that ? Do you already have a verified account at this casino ? How long has your withdrawal situation been going on ?

Please describe a bit more so we can try to help you. 

Everything is ok, account verified, deposit made, support says they need to carry out additional checks, but they don't ask for any additional documents, they just say they need more time and this time period never comes to an end and they say they don't know the exact date This can happen.

Hello, and thanks for the details.

You know, it just might be an internal check for which no additional documents are needed, maybe your account got somehow flagged, meaning the internal system has found possible issues and that sort of thing needs to be covered by employees. In some cases, further checks are random, but they must be done before the withdrawal takes place.

I'm trying to say we can only speculate here, and I understand you are not very fond of waiting.

Speaking of which, for how long have you been waiting so far? Or better, when did you submit the withdrawal request, please?

I will wait a few more days, but if there is no answer or solution I will comment here again, I imagine that non-transparent casinos are not supported here.

I don't think that would be a bad idea and if the casino ignores you or doesn't give you any relevant information we will try to help you. But let's try to hope for the best and that the situation will eventually be resolved. Be sure to let us know if there is anything new. 

I would like to know if you can provide any intervention with this casino, there is no answer to my questions from them, my nickname is tatocampos

If the casino hasn't replied and you still don't know anything new, you can file a complaint here: https://casino.guru/complaints/all

Let's see where our team can get to and if your case will be resolved. I'm also attaching a guide so you know what to expect when you file a complaint: https://casino.guru/complaint-resolution-instructions

I will keep my fingers crossed that your situation is resolved as soon as possible. If you have any new information, be sure to let us know.

Alphabook casino gjorde vad jag förväntade mig och sa att mitt konto av "hemliga" skäl bröt mot casinots villkor, men de kan inte berätta varför det hände. Förstå? De kan inte bara säga till mig att de inte kommer att betala.

I get what you're describing. In some situations, the casino cannot disclose why they chose to do so for security reasons. 

However, since you have filed a complaint, our team will try to help you and learn more in this case. 

So will it be possible to update us if you find out some information as well ?

The casino offers multiple virtual currency options for withdrawals, but they actually only accept USDC ERC20.

I thought my withdrawal problems were resolved when I filed a previous complaint, but after this, I have been repeatedly denied withdrawals for unknown reasons.

I think you need to have a representative of the casino explain this here and resolve the root cause of the problem.

Dear player!

It is unfortunate, but the availability of the payment option is not something we can solve on the forum. It would be nice to get a casino representative here, but we can't make that demand - as I'm sure you already know 🙂

Once again, if you struggle to get your winnings, please submit a complaint. 🙏

I'm not able to explain the meaning of those "unknown reasons" - Are you able to do so?

Detta casino verkade bra till en början men jag hade fel, jag spelade sport först och allt var bra tills de tog bort sportbonusen efter att jag vunnit lite där och sedan bestämde jag mig för att spela några slots och jag ser att välkomstbonusen räknas blir stulen (till exempel, du satsar 1000BRL, de räknas mycket mindre på din bonussida). Bonusvillkoren anger absolut ingenting om specifika spel som räknas till 100% eller inte för omsättningen och det verkar för mig att alla slots räknas för mindre än de utlovade 100%. Akta spelare!!!!

Have you contacted the casino regarding this? This kind of information should always be stated in the bonus terms, and if you can not find it anywhere, try to ask the support. They should give you an explanation.

Let us know, please, if you find out anything regarding this.

Problemet åtgärdades efter att jag kontaktade supporten, men det tog ett tag att lösa det. Vissa spelleverantörer räknade inte likadant som de andra ett tag, det tyckte jag var konstigt!

Efter ett tag fixade de alla leverantörer lika.