Email skickat.
Jag förstår inte hur Casino Guru fortsätter att marknadsföra MostBet
Please, try to calm down. You're asking a lot of questions, but frankly, to me, you do not seem to follow advice.
Did you block your payment options, or set limits to zero, for instance? What about both passwords? You also need to get out of your email inbox, as you can see the emails keep coming. I think it's reasonable to assume it won't stop until your casino account is permanently closed. That's why you should also ask someone to change your password to this email.
Kindly remember that we are not 24/7 health support, and as long as your complaint is open, there will be no consequences. I imagine it is hard, but still, do your best to keep all your thoughts away from gambling. I hope you understand that we can't provide further support in that regard.
I bet you could use immediate help, so please visit this site 👈
Once you are safe and relaxed, we can talk about its safety index.
Let me try one more thing, though. Maybe I can convince someone from the casino to look at your posts. Worth a try.
Radka Jag ställer många frågor???
raderar du alla mina inlägg????
Det är på kasinots sida... hur som helst, du kommer att förstå varför...
Dear player,
Posting "How does Casino Guru continue to promote MostBet?" around the forum won't help you. I ask you kindly to stop. All such duplicated posts will be deleted. Just keep the conversation here. I understand you are desperate, and I'm here to hold it within reasonable borders.
At this moment, I'm trying to get in touch with someone from the casino to help you.
All I'm asking is that you try to keep your responses reasonable and decent. Fight it, please.
Do you have any idea why your account is still open? I don't, for example.
Vänligen lös mitt klagomål och stoppa denna Radka från att ta bort inlägg och kränka yttrandefriheten.
Om han får provision från kasinon vet jag inte, men det är kränkande och får folk att må dåligt. Utsatta människor som genomgår behandling för spelberoende och hon tvingar dem att inte skriva.
Dear user,
I understand you are fighting an addiction, but in order to be part of this forum, you need to follow our policies like anyone else.
I'm sorry to say that, but your demands won't affect the complaint procedure, just read the instructions, please. I'd like to avoid possible misunderstandings:
"How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often requires a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I'm attempting to get past the idea that your current state of mind influences your actions.
Please stop spamming the forum and accusing us or the casino of fraud. This won't be tolerated. I believe it has nothing to do with freedom, it's about offensive approach from your side. 🙏
I take it that the intended recipient of this message was the casino representative?
I highly advise using the reply button in this situation. Every time you use the reply, the recipient is notified, so there is a significant chance that a casino representative will see your message.
If you would like, please describe the problem you are experiencing. Perhaps we can think this through. 🤔
Complaint against Mostbet – withdrawal marked as paid but not received
I am filing a complaint regarding my withdrawal of 2500 PLN via BLIK. My account is fully verified. The withdrawal request was made over 3 weeks ago and the status in my account is marked as "paid".
However, I have not received the funds in my bank account. I contacted support multiple times and requested:
transaction ID
payment confirmation
exact transfer details
These were not provided.
BLIK transfers should be processed instantly or within a very short time. A delay of 3 weeks with no proof of payment is unacceptable.
I am requesting:
Immediate proof of payment, OR
Reprocessing of the withdrawal, OR
Manual payout confirmation
Amount: 2500 PLN
Payment method: BLIK
Account status: Verified
Delay: Over 19days
This situation suggests the withdrawal was marked as paid without actually sending the funds. I request urgent resolution.
Hello, I understand this is an extremely frustrating situation, and I would like to help you. First of all, this is not a place for lodging complaint requests; on the forum, such messages serve as a starting point for communications. But that is okay; you only need to follow this link and proceed further 👈👈.
In order to speed things up a bit, please prepare the confirmation you got from the casino that the payout was fulfilled and also your BLIK history of received payouts showing that this particular casino payout is missing.
Kindly do not forget to mention that the casino failed to provide a transaction ID; that's important.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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