Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 1 553)

I complained about miscoding. I used the info that I’d researched in this forum and my own digging online to compile a complaint email

Do you have contact details for them please

https://nexbric.net/complaints-and-dispute-resolution

Hi. Great to hear that the refunds have finally started coming through. I haven't come across those descriptors myself.

Do you happen to know anything about these ones?

VARKEN

TREMOQ

HILVEX

NORDIQ

PELMAR

I've got a few transactions under these names and I'm still trying to figure out who processed them. I have a feeling they might be connected to Xpate as well.

Hi. I'm still waiting on the remaining cases. The good news is that I've already won several of the chargebacks and the money has been returned.

With Xpate, though, everything seems to drag on until the deadlines. In my cases, they haven't done anything to speed up the process, so it feels like I'm having to wait as long as possible before getting the money back.

Hi! Can you please send me an example of your letter?

my e-mail rinathamitov99@gmail.com

Thanks. I tried that email address as well, but unfortunately I haven't received any response.

Do you happen to know who processes payments for Global Stride? Could it possibly be Xpate?

Thanks. I managed to find an email address for Tchtxt as well, but unfortunately they haven't responded so far. I'd prefer to try and resolve it directly with them before going down the chargeback route.

Did your bank ever tell you who actually processed the Tchtxt transactions? Was it Xpate by any chance?

Hi. Unfortunately, they're not responding to my emails either. I have quite a significant amount of money tied up in transactions with LOLPOK, so I'm trying to work out the best way to recover it.

If the payments were indeed processed through Xpate, I suppose it may be a long process again. I may have to go through my bank and file chargebacks if LOLPOK continues to ignore me.

Hi everyone. I'm trying to identify another batch of descriptors from my statements:

KERVOT

LENTIQ

MAVRIX

DORQEN

FELTAR

VORNIK

SENVAR

TRELIX

KALMOR

RENQAT

I haven't been able to trace who is behind these payments yet. I suspect some of them could be connected to Xpate. Has anyone here seen any of these names before?

No idea pal. Monzo have been absolutely useless. "Sorry we cant raise these disputes" is what they say for every single transaction I have disputed.

You have complaint fraud directly on your bank or directly on your bank ?

Hello you have write why at transactworld and thé email please ? Very thanks

Don’t complain with fraud, you’ll potentially get a cifas marker on your account if the bank reviews it. If you approved the payment it isn’t fraud.

The email address I used for HURTED was support@hurtedgame.io. Try contacting them directly first. Hopefully they'll respond and refund the transactions without you having to go through the chargeback process.

Unfortunately, I don't have any other contact details for them. Regarding Xpate, my bank told me that the transactions were processed through Xpate when I filed the chargebacks.

Another progress report. Emailed unduct on Monday night, the casino actually emailed me yesterday asking what the issue was. Replied re miscoding and refunds showing as pending this morning.

Xpate doesn't seem willing to refund the money directly and they've been ignoring my emails. I filed chargebacks through my bank, and a small part of the money has already been returned.

The problem is that Xpate often sends documents in response to the chargebacks that don't appear to match my actual transactions. I've challenged those documents with my bank, so I'm still waiting for the remaining cases to be resolved.

Yes, I'm slowly getting some of the money back, but it's coming through the chargebacks rather than directly from Xpate.

As for HILVEX and NORDIQ, I may have contact details for both, but I want to check that they're still valid before sharing them. From what I've found so far, it also looks like their payments may have been processed through Xpate.