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On July 21 I made a withdrawal of 200 euros, that withdrawal was SUCCESSFUL (at first), it came to my card perfectly, what happened? that I see on my +200 card, and just at that moment it also put -200, and indeed, I arrived on July 29 (when it became effective) and I was automatically withdrawn from my card those 200 euros that were returned to the casino, THE TRANSACTION WAS NULL, I WAS GIVEN 200 AND I WAS TAKEN AWAY 200, I have complained many times and they say that the transaction was successful, indeed, it was successful, but they do not see that it was later null and I have disappeared from the bank those 200 euros to their Account, I HAVE ALL THE PROOFS ALL THE DOCUMENTS ALL THE MOVEMENTS, I show it and even so they keep denying me, my next step is to go to court, I do not plan to lose that money, I always have the truth ahead of me

El dia 21 de Julio realizé una retirada de 200 euros, esa retirada fue EXITOSA ( en un principio ) , me llegó a mi tarjeta perfectamente, que pasó ? que veo en mi tarjeta +200, y justo en ese mismo momento tambien ponia -200, y efectivamente, llego el dia 29 de julio ( cuando se hizo efectivo) y me retiraron de mi tarjeta automaticamente esos 200 euros que fueron devueltos al casino, LA TRANSACCION FUE NULA, ME INGRESARON 200 Y ME RETIRARON 200, he reclamado muchas veces y dicen que la transaccion fue exitosa, efectivamente, fue exitosa, pero no miran que luego fue nula y a mi me han desaparecido del banco esos 200 euros con destino su cuenta, TENGO TODAS LAS PRUEBAS TODOS LOS DOCUMENTOS TODOS LOS MOVIMIENTOS, lo demuestro y aun asi me lo siguen negando, mi siguiente paso es ir a los tribunales, no pienso perder ese dinero, voy con la verdad por delante siempre

Dear Arturo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long after you received your winnings were the money sent back to the casino? Is the 200€ currently in your casino balance? What explanation did the casino give you? Also please, if you have any relevant conversation with the casino as well as any proof(bank statement etc.) regarding the case please forward it to nikolas.b@casino.guru.

Best regards,

Nick

Dear Arturo,

We haven't receive any news from you yet. Please note, that if you fail to answer us, we will be forced to reject your complaint. I'm extending the timer by 7 days now.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.