FgFox Casino - Spelarens kamp för att ta ut sina pengar.

Hi I started playing at this casino today and I am trying to withdraw my winnings but they always blame some documents and I have really sent all the documents so I would be very grateful if you could help me with this because I have really struggled and sent all my details to be verified

Hej jag började spela på detta casino idag och jag försöker ta ut min vinst men de skyller alltid på några dokument och jag har verkligen skickat in alla dokument så jag skulle va jätte tacksam om ni kunde hjälpa mig med detta för jag har verkligen kämpat och skickat alla mina uppgifter för att verifieras

Hello Ninni,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FgFox Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My ID card has been approved but I have sent invoices proving that it is me who has played but they say they are not enough have sent an invoice on my car and invoice on the phone still they did not verify me then they want a pdf file from astropay and I have contacted them but no response

Mitt id-kort har godkänts men jag har skickat fakturor som bevisar att de är jag som har spelat men de säger att de inte är tillräckligt har skickat en faktura på min bil och faktura på telefonen ändå verifierat de inte mig sen vill de ha en pdf fil från astropay och jag har kontaktat de men inget svar

They come up with excuses not to verify I have submitted all the information about me in order to be verified

De kommer med undanflykter för att inte verifiera mig har skickat in alla uppgifter om mig för att kunna bli verifierad

I have sent the ID card, address, invoice and screenshotted the deposit, yet they do not verify me

Jag har skickat id kort adress faktura och screenshotad depositionen ändå verifierar de inte mig

Can you please forward your communication with the casino to nikolas.b@casino.guru?

Dear Ninni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.