FgFox Casino - Spelarens insättning krediterades inte.

Made a few deposits which worked fine.

then put in 100 eur and then 40 eur then 30 eur. Now 24 hours later it still hasn't landed on my gaming account and no one knows why.

Gjorde några insättningar som fungerade bra.

satte sen in 100 eur och sen 40 eur sen 30 eur. Nu 24 timmar senare har det fortfarande inte landat på mitt spelkonto och ingen vet varför.

Dear Vilda123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi and thanks for the reply.

The strangest thing is that I received a message from the casino that my money was filled into my account. Replenisht so to speak.

Paid via Trustly via Astropay and sent in screen threats on the payments.

Do you think I should contact my bank now?

Please

Hej och tack för svaret.

det konstigaste är att jag fått meddelande från casinot att mina pengar fyllts på mitt konto. Replenisht så att säga.

Betalat via Trustly via Astropay och skickat in screeshotar på betalningarna.

ska jag kontakta min bank nu menar ni?

vänligen

I would definitely recommend to contact the bank in this case. Also please forward us your deposit history from the casino along with the deposits from the bank to match them in case we would need to contact the casino.

Please send it to nikolas.b@casino.guru.

Dear Vilda123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.