Fairspin Casino - Spelarens självuteslutning misslyckades.

Casino does not close account because of gambling addiction. They say you have to confirm after 24 hours that you want to close your account (i did so and they confirmed that my account has been suspended) but i am able to login and deposit furthermore. The support is lying that I did not confirm the account closure and initiates the process again and again. I can't blocm my account and am able to deposit again and again. As a Person with gambling addiction, this casino is reallx dangerous.

Hello Wurstparade,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How and when exactly did you request for the self-exclusion When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

No I am not verified. I requested self-exclusion via email and it was only today that I got back in touch with the casino as I complained that the self-exclusion did not take place. You have initiated the self-exclusion again from the beginning (wait 24 hours, then 12 hours to confirm the self-exclusion). This hasn't worked in the past. I have also forwarded the email correspondence to casino guru. From this it is clear that the casino confirmed that the account was "suspended" after I confirmed the self-exclusion. However, I am still able to log in and make deposits and they claim I did not confirm the self-exclusion.

Hallo,

Nein ich bin nicht verifiziert. Ich habe den selbstausschluss via email beantragt und erst heute hatte ich wieder kontakt zum casino da ich mich über den nicht stattgefundenen Selbstausschluss beschwert habe. Sie haben den selbstausschluss erneut von vorne angestoßen (24 stunden warten, dann 12 stunden zeit um den selbstausschluss zu bestätigen). Dies hat ja in der Vergangenheit nicht geklappt. Ich habe auch die email korrospondenz an casino guru weitergeleitet. Daraus ist klar ersichtlich, dass das Casino bestätigt hat, dass der Account "suspended" ist, nachdem ich den selbstausschluss bestätigt hatte. Ich bin aber weiterhin dazu in der Lage mich einzuloggen und Einzahlungen zu machen und sie behaupten ich hätte den selbstausschluss nicht bestätigt.

Hello, it looks like the account has finally been blocked after my renewed confirmation today. The complaint can thus be closed.

Hallo, es sieht so aus als sei nach meiner erneuten bestätigung von heute das Konto endlich gesperrt worden. Der Complaint kann somit geschlossen werden.

Thank you Wurstparade for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick