Guru AI
ExciteWin.com has scammed me of €21,350 by weaponizing my gambling harm by ignoring my permanent self-exclusion request (instead they added me 1000 eur to play more and wished good luck in games), and lying about their licensing. CasinoGuru says this casino is "Highly Trusted" (8.8/10). This is a total scam. It was disappointing CasinoGuru refused to process my complaint.
The active complaint published on your platform by a German player (WilliamsSimzz: https://casino.guru/complaints/excitewin-casino-player-seeks-a-refund-claim-with) proves that my experience is part of a calculated, ongoing criminal mechanism designed to exploit vulnerable, self-excluded consumers.
1. Sabotaging Self-Exclusion & Explicit Marketing Abuse
I requested a permanent self-exclusion due to gambling harm and scam, demanding the permanent closure of my account and for sister casinos. ExciteWin lies to this day, claiming they never received my 1st request, but my original raw server-stamped email file (.eml) proves email was successful from my Gmail. Their support provider, Zendesk, confirmed in writing that all inbound communication logs and ticket systems are under the casino's absolute control. They received my account closing request successfully, but ignored it and still lie "we didn't receive it", even ZenDesk says it was sent (to support of casino). Years later, their security failed so completely that I could still log back into this permanently closed profile in 2026.
2. Rejecting account closing request: They added 1000 euros to play more and wished good luck in games
On September 24th, I officially demanded the immediate closure of my account. Instead of closing my profile as required by law, ExciteWin's support completely defied my request. They sent a malicious response wishing me "good luck" on the games, and instantly injected a predatory €1,000 VIP bonus onto my account. They deliberately refused to close my account despite my explicit request. Instead, they weaponized this bonus to exploit my vulnerability, force a massive relapse, and compel me to continue depositing under extreme psychological duress until every single cent was drained.
3. Fabricated Wagering Requirements & Raw Cash Theft
ExciteWin completely manipulated my profile. When I tried to withdraw even some thousand euros, it said I have to wager over 23k still even I had chosen no bonuses at the beginning. Support didn't help of this.
4. Fake Estonian (EMTA) License Lie & CasinoGuru's Veronika Fritz's answer
This operator targeted Finnish consumers using deceptive banners displaying the Estonian (EMTA) license, faking EU protection. I escalated this to the Estonian Tax and Customs Board (EMTA) and they confirmed this operator has issues with license showing. EMTA has now removed them from official EMTA's casino listing. Veronika Fritz, Casino Guru rejected my case and refused to process the complaint simply claiming that too much time had passed, even it's still valid under EU law (3 years) and I have all emails and .eml raw files here.
5. Active Transaction Laundering via mylunchkit.com After Zimpler Ban (2026)
Their deceptive infrastructure is crumbling. At the end of summer 2026, Swedish payment provider Zimpler terminated its services and cut ties with ExciteWin due to severe compliance violations. To panic-route deposits and bypass banking blocks after the Zimpler exit, ExciteWin resorted to blatant financial crime. Today, they execute Transaction Laundering (merchant category code fraud), routing deposits through a deceptive e-commerce front domain named https://mylunchkit.com to trick banks, triggering regulated open-banking API rails via Yapily Connect UAB. Yapily is investigating this now.
6. Data Suppression, Corporate Silence, and Unsubscribe-Free Spam
ExciteWin's management suppresses my statutory GDPR data and refuses to respond. They have been totally silent to my complaints. CasinoMeister tried to handle the case in 2024, they didn't respond to them either. Throughout May and June 2026, ExciteWin targeted me with aggressive email marketing—completely omitting the legally required unsubscribe option, even account was closed. Anjouan Gaming Authority is also total scam, they do not even respond (Trustpilot.com is full of similar stories of them).
Conclusion:
How can an operator running predatory VIP traps, fake URL like mylunchkit.com to launder funds after a Zimpler ban, and ignoring self-exclusions hold a "Highly Trusted" badge? I demand your compliance team reviews this active footprint alongside the live German complaint and downgrades this rogue operator immediately. And even no license! This behavior is illegal and against all responsible gaming standards.
The active complaint published on your platform by a German player (WilliamsSimzz: https://casino.guru/complaints/excitewin-casino-player-seeks-a-refund-claim-with) proves that my experience is part of a calculated, ongoing criminal mechanism designed to exploit vulnerable, self-excluded consumers.
1. Sabotaging Self-Exclusion & Explicit Marketing Abuse
I requested a permanent self-exclusion due to gambling harm and scam, demanding the permanent closure of my account and for sister casinos. ExciteWin lies to this day, claiming they never received my 1st request, but my original raw server-stamped email file (.eml) proves email was successful from my Gmail. Their support provider, Zendesk, confirmed in writing that all inbound communication logs and ticket systems are under the casino's absolute control. They received my account closing request successfully, but ignored it and still lie "we didn't receive it", even ZenDesk says it was sent (to support of casino). Years later, their security failed so completely that I could still log back into this permanently closed profile in 2026.
2. Rejecting account closing request: They added 1000 euros to play more and wished good luck in games
On September 24th, I officially demanded the immediate closure of my account. Instead of closing my profile as required by law, ExciteWin's support completely defied my request. They sent a malicious response wishing me "good luck" on the games, and instantly injected a predatory €1,000 VIP bonus onto my account. They deliberately refused to close my account despite my explicit request. Instead, they weaponized this bonus to exploit my vulnerability, force a massive relapse, and compel me to continue depositing under extreme psychological duress until every single cent was drained.
3. Fabricated Wagering Requirements & Raw Cash Theft
ExciteWin completely manipulated my profile. When I tried to withdraw even some thousand euros, it said I have to wager over 23k still even I had chosen no bonuses at the beginning. Support didn't help of this.
4. Fake Estonian (EMTA) License Lie & CasinoGuru's Veronika Fritz's answer
This operator targeted Finnish consumers using deceptive banners displaying the Estonian (EMTA) license, faking EU protection. I escalated this to the Estonian Tax and Customs Board (EMTA) and they confirmed this operator has issues with license showing. EMTA has now removed them from official EMTA's casino listing. Veronika Fritz, Casino Guru rejected my case and refused to process the complaint simply claiming that too much time had passed, even it's still valid under EU law (3 years) and I have all emails and .eml raw files here.
5. Active Transaction Laundering via mylunchkit.com After Zimpler Ban (2026)
Their deceptive infrastructure is crumbling. At the end of summer 2026, Swedish payment provider Zimpler terminated its services and cut ties with ExciteWin due to severe compliance violations. To panic-route deposits and bypass banking blocks after the Zimpler exit, ExciteWin resorted to blatant financial crime. Today, they execute Transaction Laundering (merchant category code fraud), routing deposits through a deceptive e-commerce front domain named https://mylunchkit.com to trick banks, triggering regulated open-banking API rails via Yapily Connect UAB. Yapily is investigating this now.
6. Data Suppression, Corporate Silence, and Unsubscribe-Free Spam
ExciteWin's management suppresses my statutory GDPR data and refuses to respond. They have been totally silent to my complaints. CasinoMeister tried to handle the case in 2024, they didn't respond to them either. Throughout May and June 2026, ExciteWin targeted me with aggressive email marketing—completely omitting the legally required unsubscribe option, even account was closed. Anjouan Gaming Authority is also total scam, they do not even respond (Trustpilot.com is full of similar stories of them).
Conclusion:
How can an operator running predatory VIP traps, fake URL like mylunchkit.com to launder funds after a Zimpler ban, and ignoring self-exclusions hold a "Highly Trusted" badge? I demand your compliance team reviews this active footprint alongside the live German complaint and downgrades this rogue operator immediately. And even no license! This behavior is illegal and against all responsible gaming standards.
