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I paid 600 BDT at ElonCasino on 20-06-2024 via bkash and the money has apparently still not arrived to this day. I contacted Elonbet and was informed that the transaction was successfully completed but on another account!

now they explain that they cannot tell me which game account this money is credited to, because this is confidential information

Elonbet is not serious for me 👎🏻

Dear D.Kapi,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you are experiencing with your deposit at ElonCasino. To help us better understand your situation and assist you effectively, could you please provide more details about the following:

• Could you provide the transaction ID or any reference number associated with the 600 BDT payment you made via bKash on 20-06-2024?
• Have you received any confirmation or receipt from bKash for this transaction?
• Can you share any communication you've had with ElonCasino regarding this issue, including their response about the money being credited to another account?
• Have you verified that your account details were correctly entered during the transaction process?

Please feel free to forward any relevant communication, such as emails or screenshots, to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi D.Kapi,

• Can you share any communication you've had with ElonCasino regarding this issue, including their response about the money being credited to another account?

Thank you.

No, I don't have a chat history with them. 

I need to figure out which account I made the deposit to, but they are not providing this information.

Hi D.Kapi,,

• Could you please confirm whether you have previously deposited into this casino using the same payment method? If so, could you kindly share screenshots of those transactions with us?

Thank you.

Hello!

As far as I know, our customer care department staff contacted the user of the gaming account linked to email h****683@gmail.com

It turned out that the player accidentally registered a new one-click account instead of logging into his previously created gaming account and made a deposit to the new account.

Our customer care staff contacted the client and informed him on which gaming account deposit was made (of course, without disclosing password to that account).

As we can see in our system, there has been activity in this gaming account (which was registered through one-click registration) and there is gaming activity.

We see that this user is using his second account and is already playing on it.

Please note that it is only allowed to play on one gaming account at a time. If more than one gaming account is used simultaneously, Game Security may block such gaming accounts. Therefore we recommend that you play on only one account.

Thank you very much, ElonBet Casino Team, for the clarification.

Dear D.Kapi,

Could you please confirm that the issue has been resolved? Is there anything else we could try to assist you with?

Thank you.

Elonbet manager did it, thanks.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, D.Kapi, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru