Elite24Bet Casino - Spelaren begär återbetalning av sina insättningar.

I got banned from the Oasis in January because I had/have a problem with gaming. Then I didn't play for several months until I received promotion from elite24bet. Unfortunately I relapsed and deposited over €3000 in 2 months and of course lost it. Luckily I've gotten my senses back and I'm in therapy, but with a huge mountain of debt. I thought everything was my fault, but after talking to my lawyer about the overview of my debts, I was advised to ask for at least the money I had deposited since January, as the site, like any online casino or casino in Germany, is obliged to adhere to to keep the OASIS blocking bank, which was not the case in my case despite full verification. It is also illegal in Germany to allow deposits of more than €1000 a month, which also happened, which the OASIS from Darmstadt also confirmed to me. I've explained my problem to support several times, but they don't take you seriously. I'm trying it now as the penultimate instance here about Casino Guru.

In addition, I asked the support several times to close my account, but they were persuaded to keep trying. Gambling addiction or player protection is not taken seriously here either.

Ich habe mich im Januar von der Oasis sperren lassen, da ich ein Problem mit dem Spielen hatte/habe. Dann habe ich mehrere Monate nicht gespielt, bis ich Werbung von elite24bet erhalten habe. Leider wurde ich rückfällig und habe über 3000€ in 2 Monaten eingezahlt und natürlich verloren. Nun bin ich zum Glück wieder zur Vernunft bekommen und befinde mich in Therapie, jedoch mit einem Riesen Schuldenberg. Ich dachte alles wäre meine Schuld, nach einem Gespräch mit meinem Anwalt zur Übersicht meiner Schulden wurde mir jedoch geraten, wenigstens das seit Januar eingezahlte Geld zurück zu verlangen, da die Seite, wie jedes Online Casino oder Casino in Deutschland dazu verpflichtet ist, sich an die OASIS Sperrbank zu halten, was in meinem Fall trotz vollständiger Verifikation nicht der Fall war. Ebenfalls ist es in Deutschland illegal über 1000€ im Monat an Einzahlungen zu zulassen, was aber ebenfalls passiert ist, was mir die OASIS aus Darmstadt auch bestätigte. Ich habe mein Problem mehrmals dem Support erklärt, jedoch wird man nicht ernst genommen. Ich versuche es nun als vorletzte Instanz hier über Casino Guru.

Hinzu kommt, dass ich den Support mehrmals darum bat mein Konto zu schließen , man jedoch überredet wurde es immer weiter zu versuchen . Spielsucht oder Spielerschutz wird hier also auch nicht ernst genommen.

Hello tiller52,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for self exclusion directly in Elite24Bet Casino? Did you ever mention them gambling issues or addiction?

Please note that OASIS is related to sports betting and even if it would be related to casino games, OASIS is working on casinos having German gambling license. As the casino did not have one, they are not obligate to refund your deposits if you did not request for self-exclusion directly from them.

Looking forward to your answer.

Regards,

Nick

Good day ,

nevertheless, they offer gambling in Germany and in order to legally offer gambling in Germany, they have to comply with the new gambling contract. It clearly states that you can't deposit more than €1000 a month.

I have also told support several times that I want to close my account

Guten Tag ,

dennoch bieten sie das Glücksspiel in Deutschland an und müssen sich um Legal in Deutschland Glücksspiel anzubieten an den neuen Glücksspielvertrag halten. Dort steht eindeutig drin dass man nicht mehr als 1000€ im Monat einzahlen darf.

Außerdem habe ich mehrmals beim Support gesagt dass ich mein Konto schließen möchte

Hello tiller52,

As the casino do not have a German license, they are not obligate to have deposit limits. Can you please clarify how exactly did you request to close your account? Do you have any conversation saved with them?

If yes, please forward it here or to nikolas.b@casino.guru.

Dear tiller52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.