Daddy Casino - Spelarens insättning har inte krediterats.

Hello,

On December 6th, I deposited €60, and on December 9th, I deposited €56 at this casino. I made other deposits in between with no issues, but for these two transactions, the money was deducted from my credit card but not credited to my account at Daddywin.

The support team is asking for documentation that I can't provide. I have a screenshot showing the successful deduction from my credit card, including the merchant, amount, and date — but apparently, this isn't enough for Daddywin. Instead of contacting the third-party merchant (clearly visible on the deductions), they keep asking me for more proof.

I feel like this is a scheme where shady middlemen make money, and Daddywin shifts the responsibility onto the customer.

I strongly advise against using this site; the reviews seem to be entirely fake.

I'm curious to see how Daddywin tries to talk their way out of this. I just spent an hour in chat, and in the end, they asked for proof again that I can't provide because it simply isn't possible with VISA.

Hallo,

ich habe bei diesem Casino am 6. Dezember 60 EUR und am 9. Dezember 56 EUR eingezahlt - zwischendurch habe ich weiter Einzahlungen vorgenommen bei denen es keine Probleme gab - bei diesen beiden Einzahlungen jedoch wurde das Geld zwar von meiner Kreditkarte abgebucht, jedoch nicht auf mein Konto bei Daddywin gutgeschrieben.

Der Support verlangt Belege, die ich nicht liefern kann. Ich kann einen Screenshot von der erfolgreichen Abbuchung von meiner Kreditkarte und den Händler vorweisen inkl. Betrag und Datum - das reicht anscheinend für Daddywin nicht. Anstatt dass sie den Dritthändler kontaktieren (der ist ja klar ersichtlich auf den Abbuchungen), verlangen sie von mir immer weitere Nachweise.

Ich habe das Gefühl, dass dies eine Masche ist, bei der dubiose Zwischenhändler Geld verdienen und Daddywin die Schuld auf den Kunden abwälzt.

Man kann nur von dieser Seite eindringlich warnen, die Bewertungen scheinen durchgehend gefälscht zu sein.

Ich bin gespannt, wie sich Daddywin hier rausredet. Eine Stunde lange habe ich eben im Chat verbracht und am Ende wollte man wieder Nachweise von mir, die ich nicht liefern kann, weil das einfach nicht möglich ist bei VISA.

Dear me90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if all deposits were made using the same payment method?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

All with a VISA card, but obviously two daddywin service providers were involved.

My bank said I should contact the service provider and then forward the correspondence to VISA if no agreement is reached, so that they can initiate a chargeback if necessary - the suspicion of scamming is very likely in this case, as I have not yet received a response from their service provider either

Alle mit einer VISA karte, aber offensichtlich waren zwei Dienstleister von daddywin beteiligt.

Meine Bank meinte ich soll den Dienstleister kontaktieren und danach den Schriftverkehr VISA weiterleiten wenn es zu keiner Einigung kommt, damit diese notfalls ein chargeback einleiten können - der Verdacht auf scamming liegt in dem Fall halt sehr nahe, da ich auch von deren Dienstleistern bislang keine Antwort erhalten habe

Hello

We are sorry to hear that you have had difficulties waiting for your funds to be credited, however, at the moment your request is being processed and as soon as the payment provider provides a response on the deposit, we will provide you with an email response.

Regarding the deposit for 09.12, please provide a payment receipt for it. Since earlier you provided a screenshot of a message from your phone, which is not suitable for processing your request.

Where should I provide this? How can it be that I have been waiting for a deposit for 4 days? And then there were two deposits.

Something is wrong with you

Wo soll ich diesen bereitstellen? Wie kann das überhaupt sein dass ich seit 4 Tagen auf eine Einzahlung warte? Und dann noch dazu bei zwei Einzahlungen.

Irgendwas läuft falsch bei euch

We received a reply from the payment provider that the funds in the amount of 63 euros were not received and should have been returned to the sender's account.

Also, to verify the information on the second transfer, please send a check to support@daddy.casino.

The money was debited from my VISA card - as I have shown you with a screenshot - as was the transaction from December 9th. VISA also confirmed this to me, so who do we believe now? A payment provider that is hiding somewhere or VISA?

Das Geld wurde - wie ich Ihnen per Screenshot bewiesen habe - von meiner VISA-Karte abgebucht, ebenso die Transaktion vom 9. Dezember. Ebenso hat mir dies VISA bestätigt, also wem glauben wir nun? Einem Zahlungsanbieter, der sich irgendwo versteckt oder VISA?

I have now sent you the second screenshot for the second payment.

Ich habe euch nun den zweiten Screenshot für die zweite Zahlung geschickt.

And another day has passed without an answer…

Und wieder ein Tag vergangen ohne Antwort…

In this case, we kindly recommend reaching out to your bank's support team regarding this matter for more detailed information.

So I deposited money, the money was debited from my account and now you tell me to "take care of it yourself"? Wow

I can happily provide casinoguru with all the evidence to prove that the money was debited from my account. The two service providers, who are obviously one company (you get the same answer to the first request) and probably belong to daddywin777, are keeping quiet - I haven't received any answer from them. It has been 6 days since I made my deposit.

What does casinoguru say about this approach? Is it OK for you if a provider passes everything on to the player and basically says "tough luck"?

Also ich habe eingezahlt, das Geld ist von meinem Konto abgebucht worden und ihr sagt mir jetzt „kümmer dich selbst drum"? Wow

Ich kann casinoguru gerne alle Nachweise zur Verfügung stellen um zu beweisen dass das Geld von mir abgebucht wurde. Die beiden Dienstleister, die offensichtlich ein Unternehmen sind (man erhält die idente Antwort auf die erste Anfrage) und vermutlich zu daddywin777 gehören, stellen sich stumm - von denen erhalte ich keine Antwort. 6 Tage ist meine Einzahlung schon her.

was sagt casinoguru zu diesem Vorgehen? Ist es für euch in Ordnung wenn ein Anbieter alles auf den Spieler abwälzt und eigentlich „Pech gehabt" sagt?

Unfortunately, the deposit in the amount of 63 euros cannot be credited as we have not received any funds for this transfer. We recommend you to contact the bank's support service to clarify the status of the transfer or provide us with an account statement, which will show this debit and the fact that the funds have not been returned.

The appeal on the second deposit is currently being processed by our financial department. As soon as the information is known, we will inform you immediately.

I'm getting my monthly statement today, which I'll send to you via email so you can see that the payments have been debited from my account. I'll put casinoguru in cc so you can't keep making excuses with some nonsense.

To everyone who wants to play at daddywin: don't touch it, it's obviously a fraudulent operation. If this isn't clarified, which I'm currently assuming will happen since daddywin is finding flimsy excuses, I would actually assume it's a scam.

PS: if this is not a scam, you wrote that the payment service provider said that no money had been received. Can you send me this correspondence so that I can report a case of fraud to VISA?

Ich erhalte heute meine monatliche Abrechnung, diese werde ich euch per Mail zukommen lassen damit ihr seht dass mir die Zahlungen abgebucht wurden. Ich werde casinoguru in cc setzen, damit ihr euch nicht dauernd auf irgendwelche schwachsinnigkeiten rausreden könnt.

an alle, die bei daddywin spielen wollen: lasst die Finger davon, offensichtlich handelt es sich hier um betrügerische Machenschaften. Sollte dies nicht geklärt werden, wovon ich aktuell ausgehe da daddywin fadenscheinige Ausreden findet, würd ich tatsächlich von Betrug ausgehen.

PS: wenn dies kein Betrug ist, Sie haben doch geschrieben dass der Zahlungsdienstleister gesagt hat dass kein Geld eingegangen ist. Können Sie mir diesen Schriftverkehr übermitteln, dass ich bei VISA einen Betrugsfall melden kann?

You have now also received my monthly statement with the information that the money was debited from my account. What is daddywin's excuse now?

Sie haben nun auch meine monatliche Abrechnung mit den daten erhalten, dass mir das geld abgebucht wurde. Was ist nun die Ausrede von daddywin?

Hello everyone,

Thank you both for your replies.

me90, could you please forward me the communication between you and your bank/payment provider confirming the transaction has been processed successfully? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Your second payment was successfully credited to your balance and you've already used it.

For your payment of 63 euros we recommend to contact the bank, as the payment was canceled and the funds should return to your balance.

We apologize for this inconvenience. We are really sorry that you had to deal with this situation.

Dear me90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.