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I made a deposit with a bonus and won on the live casino game, Crayzycoinflip. I met the rollover requirement with low stakes. When it came time to withdraw, they accused me of fraudulent betting.

They never proved their accusations and I do not know how to make such bets.

In short, they disappeared with the withdrawal and did not pay my winnings.

They did not even refund my deposit.

In summary, they lie, make false accusations, abscond with your money, and do not pay.

There are many similar complaints to mine on the Reclame Aqui platform.

Many customers are being harmed by this site.

You simply win, and they do not pay.

They make accusations without any proof and abscond with your winnings and withdrawal.

Be careful, do not deposit. They do not pay if you win. They are the fraudulent ones.

Fiz o deposito com bonus ganhei no cassino ao vivo crayzycoinflip. Cumpri o rollover com bet baixa. Na hora de sacar alegaram jogadas fraudulentas.

Nunca me provaram o que alegam e nao sei como faz esse tipo de jogada.

Enfim sumiram com o saque e nao pagaram meus ganhos.

Nem devolveram meu deposito.

Resumindo eles mentem alegam o que querem e somem com seu dinheiro e nao pagam

Tem varias reclamacoes iguais as minhas no reclame aqui.

Varios clientes sendo prejudicados por esse site

Simplesmente voce ganha e eles nao pagam

Alegam o que querem sem provar nada e somem com seus ganhos e saque.

Cuidado nao depositem eles nao pagam se ganhar . Quem sao fraudulentos sao eles.

Dear Acp1011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Have you had any successful withdrawals in this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's been a while since I registered there and they responded to an email saying they wouldn't pay and they disappeared with everything.

Faz tempo que registrei la eles respondem email dizendo que nao vao pagar e sumiram com tudo

Hi Acp1011,

• Could you please advise if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Have you had any successful withdrawals in this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

My account is there.

But they erased the history and erased everything

I never cashed out, it was the first time I cashed out.

They are bastards and considered the case closed.

I won 960 reais plus my deposit.

They simply didn't pay.

They do this with several clients.

Minha conta ta la .

Mas apagaram o historico e apagaram tudo

Nunca saquei la foi a 1 vez que fui sacar.

Eles sao sacanas e deram como caso encerrado.

Ganhei 960 reais mais meu deposito.

Simplesmente nao pagaram.

Eles fazem isso com varios clientes.

Hi Acp1011,

I'm sorry but you still didn't answer my questions.

• Could you please advise if you’ve completed the account verification successfully?
• Have you played slots only?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

Account has been verified successfully

But they deleted all deposit and even withdrawal history.

I played slots and live casino

A conta foi verificada com sucesso

So que eles apagaram todos os historicos de jogadas de deposito e ate do saque.

Joguei slots e cassino ao vivo

Hi Acp1011,

• Could you please specify what games you played in the Live Casino section?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

Dear Acp1011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Crazy coin flip e crazy time

Thank you very much, Acp1011, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Acp1011!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Ok, but there's no point, copagolbet erased all history and they say they won't pay anything. And they do it with several clients.

They allege fraud and scams that don't exist so as not to pay.

But thanks for your attention

Ok mas nao adianta o copagolbet apagou todo historico e dizem que nao vao pagar nada. E eles fazem com varios clientes.

Alegam fraudes e jogadas que nao existem para nao pagar.

Mas obrigada pela atencao

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They are bastards, they are doing the same thing to several players as they did to me.

They claim fraud without proof and disappear with the withdrawal and do not pay

Eles sao safados estao fazendo com varios jogadores a mesma coisa que fizeram comigo.

Alegam fraude sem provas e somem com o saque e nao pagam

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Antillephone Gaming Authority (info@gaminglicences.com, certria@gaminglicences.com (alternatively complaints@gaminglicences.com)) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel K

Casino Guru Team