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Good afternoon,

I have a verified account, I made a withdrawal on December 20th, however they did not approve the withdrawal, they have been delaying it since the 20th, they subjected my account to another verification for no reason. They blocked my account and won't provide a reason.

I would appreciate any help, I have also filed a complaint with their licensing, but they have not responded so far.

Thank you

Boa tarde,

Tenho conta verificada, fiz saque dia 20 de dezembro, contudo nao aprovaram o saque, atrasaram desde dia 20, submeteram a minha conta a uma outra verificaçao sem razao nenhuma. bloquearam me a conta e não dizem o motivo.

Ficaria agradecido com alguma ajuda, também já fiz queixa na licença deles, mas sem resposta por parte deles.

Obrigado

Dear luizabrao17,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with CitoBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Could you please provide more details about the additional verification your account is now undergoing? Have you been asked to submit any additional verification documents? If so, have you sent them on time and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good afternoon,

They were sports betting games. Esports more precisely. Yes, I uploaded my CPF, Driver's License, and proof of address. I sent everything within the correct deadline, and support confirmed that the verification had been carried out successfully. Since then, they have delayed payment of withdrawals and blocked my account. Just yesterday I went to support and they say it's still under verification, and the other department doesn't have any information yet. First they said they would have a response on January 2nd, and then on the 7th. Today is the 8th and I still haven't received any kind of response or email. I would appreciate it if you could help me, this type of treatment is unacceptable, I did nothing wrong. I just won sports bets. and I made close to 5000 reais. It is my right to withdraw these funds.

Thanks

Boa tarde,

Foram jogos de apostas esportivas. Esports mais exatamente. Sim fiz upload do meu CPF, Carteira de Motorista, e prova de morada. Enviei tudo no prazo correto, e foi confirmado pelo suporte que a verificaçao tinha sido feita com sucesso. Desde então atrasaram o pagamento dos saques, e bloquearam me a conta. Ainda ontem fui ao suporte e dizem que ainda está sob verificação, e o outro departamento nao tem informaçoes ainda. Primeiro disseram que teria uma resposta dia 2 de janeiro, e depois dia 7. Hoje é dia 8 e ainda nao recebi qualquer tipo de resposta ou email. Agradecia que me ajudassem este tipo de tratamento é inaceitavel, nao fiz nada de incorrecto. Apenas ganhei apostas esportivas. e fiz perto de 5000 reais. É meu direito fazer o levantamento desses fundos.

Obrigado

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika