The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.
Spelaren från Grekland hade försökt ta ut totalt 1500 euro, men pengarna mottogs aldrig trots att de tagits bort från kontot. Kasinot hade vagt nämnt kontoverifiering som en anledning. Trots flera försök att bekräfta hans kort hade problemet varit olöst i över en månad. Vi hade bett spelaren att tillhandahålla ytterligare information inklusive hans insättning, bonus och vadslagningshistorik, såväl som kommunikationshistoriken med kasinot. Men på grund av spelarens underlåtenhet att svara med den begärda informationen kunde vi inte undersöka problemet ytterligare och var tvungna att avvisa klagomålet.
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