bwin Casino - Spelarens konto återaktiverades trots självuteslutning.

bwin casino reactivated my account at my request.

In the past, I have requested permanent self-exclusion due to my gambling addiction from both bwin, sporting bet and vista bet.

These companies belong to the same group and, as they admit, they interact with each other.

I am attaching the receipt.

Since they know about my addiction problem, they should have banned me from using their platforms anyway.

Το καζίνο bwin ενεργοποίησε εκ νέου τον λογαριασμό μου κατόπιν δικής μου αίτησης.

Στο παρελθόν έχω ζητήσει τον οριστικό αυτοαποκλεισμο μου λόγω εθισμού μου στα τυχερά παιγνίδια τόσο από την bwin όσο και από την sporting bet και vista bet.

Οι εταιρείες αυτές ανήκουν στον ίδιο όμιλο και όπως δέχονται και οι ίδιοι αλληλοεπιδρουν.

Σας επισυνάπτω την απόδειξη.

Αφού γνωρίζουν το πρόβλημα εθισμού μου έπρεπε να μου απαγορεύουν δια πάντως την χρήση στις πλατφόρμες τους.

Dear makelios6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Is your player's account currently accessible to you?
• Have you requested a refund from the casino due to failed self-exclusion already? With what result?
• Could you please forward evidence supporting your claims? Unfortunately, no files or screenshots were submitted with your first post.
• Kindly submit your self-exclusion request and the confirmation you received from the casino after your self-exclusion was processed via email. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is currently closed.

I contacted the casino and they are refusing a refund.

I ask them in writing to provide me with the reasons for which I had requested my self-exclusion in the past and they are not providing them to me.

In a telephone conversation with one of their companies, which they admit to interacting with, they confirmed that I had requested my permanent self-exclusion due to my gambling addiction.

Αυτήν την στιγμή ο λογαριασμός μου έχει κλείσει.

Επικοινώνησα με το καζίνο και αρνούνται την επιστροφή χρημάτων.

Τους ζητάω εγγράφως να μου χορηγήσουν για ποιους λόγους στο πάρελθον είχα ζητήσει τον αυτοαποκλεισμο μου και δεν μου τα χορηγούν.

Σε τηλεφωνική μου επικοινωνία με τη μια εταιρεία τους που όπως δέχονται αλληλοεπιδρουν μου επιβεβαιωσαν ότι είχα ζητήσει τον οριστικό αυτοαποκλεισμο μου λόγω εθισμού μου στα τυχερά παιχνίδια

Thanks for the explanation.

Could you please forward more of your interaction with the casino for us to review? Forward the emails to my email at tomas@casino.guru

I apologize for the inconvenience.

I sent them to you.

Σας τα εστειλα

Thanks for your message.

In your email you wrote the request was sent from a different email address.

• Could you please explain in more detail whether you created a different account in the casino?
• Have you entered the same personal information upon registration?
• Has the casino closed your account shortly after your email from February 18th informing them of your gambling addiction?