Buran Casino - Spelaren kämpar för att ta ut sina pengar.

Hello, I have 23,000 euros open at Buran Casino, now it occurs to them that I should switch to APM for payouts instead

bank transfer what's that all about, all payments were made via bank transfer now suddenly no more? I don't know what APM is I would like to get my money as before via bank transfer the live chat puts me off just what can I do thank you lg

Hallo ich habe 23.000 Euro bei dem Buran Casino offen jetzt fällt denen ein dass ich auf APM zur Auszahlung umstellen soll anstatt

bank transfer was soll das, alle Auszahlungen gingen bisher über bank transfer jetzt plötzlich nicht mehr?? Ich weiß nicht was APM ist ich möchte mein Geld bekommen wie bisher über bank transfer der live chat vertröstet ich nur was kann ich tun danke lg

Hello Stefaniewagner,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you processed a withdrawal from the casino? Did they explain the reason of changing the payment method?

Looking forward to your answer.

Regards,

Nick

Hello it's been over a week since the last payout rather longer my account is verified and looking so confirmed no there was no reason the chat acts like it doesn't understand my question and says I should wait 3 payout requests were 'cancel' they tell me not why the support of buran says I should switch to bank transfer but I do that there are now 30000 euros and 1500 are in the queue Pending great, greetings

Hallo die letzte Auszahlung ist schon über eine Woche her eher länger mein Konto ist verifiziert und such so bestätigt nein es gab keinen Grund der Chat tut so als würde er meine Frage nicht verstehen und sagt ich solle warten 3 Auszshlungssnfragen wurden ‚cancel ‚ sie sagen mir nicht warum der support von buran sagt ich solle auf banktransfer umsteigen aber das mache ich doch es sind nun 30000 Euro und 1500 hängen in der Warteschleife Pending na toll liebe Grüße

So since when exactly is your current withdrawal pending? Has it been more than 2 weeks?

Dear Stefaniewagner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.