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Hello, I would like to expose my complaint so that no one else happens, the first day I signed up, I deposited 1000 pesos of which I tried to place 4 bets and the 4 were rejected because they were live and the odds were moved.

Suddenly 600 pesos disappeared from the bank and they have not solved that for 5 days, they only tell me that 3 bets were lost but in my registry I have 4 rejected of which 2 would have been won and 2 lost, the service that They give by chat is very lacking and they are very lazy in trying to solve your problem.

Hola quisiera exponer mi queja para que a nadie más le suceda, el primer día que me di de alta deposite 1000 pesos de los cuales intente hacer 4 apuestas y las 4 me las rechazaron porque eran en live y se movieron los momios.

De repente se me desaparecieron 600 pesos del bank y ya van 5 días que no me solucionan eso, solo me dicen que se perdieron 3 apuestas pero yo en mi registro tengo 4 rechazadas de las cuales se hubieran ganado 2 y perdido 2, el servicio que dan por chat es muy deficiente y son muy flojos en tratar de solucionar tu problema.

Dear Israelsky,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Hello, thanks for the support, after many complaints and courage they finally accepted that it is a mistake of the casino, they agreed to replace my money from the bank (600 Mexican pesos) but they still do not do it, I am still waiting for my bank to be replenished.

And another thing I am not the only one since a friend is going through the same situation, apparently they have errors on their platform.

Hola, gracias por el apoyo, después de muchos reclamos y corajes por fin aceptaron que es un error del casino, quedaron en reponerme mi dinero del bank (600 pesos mexicanos) pero aún no lo hacen, sigo a la espera me repongan mi bank.

Y otra cosa no soy el único ya que a un amigo está pasando por la misma situación, por lo visto tienen errores en su plataforma.

Hello, just to update that they already solved my problem and they reimbursed me the money (600 mxn) that had disappeared from my bank.

regards

hola, solo para actualizar que ya solucionaron mi problema y me reembolsaron el dinero (600 mxn) que habían desaparecido de mi bank.

saludos

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Israelsky, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru