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On November 18th, I made two deposits of twenty euros each, which still haven't appeared in my account, and the bank says they have been credited.

El día dieciocho de noviembre hice dos depósitos de veinte euros cada uno que aún no se reflejan en mi cuenta y el banco dice estar abonados

Dear mikelzarcas,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re having with your two missing deposits.

• To help clarify the situation, could you please confirm if these were your first deposits at this casino?
• Also, please forward the payment receipts for both transactions, including transaction numbers, to petronela.k@casino.guru. This information is essential for investigating further.

If the deposits were never credited to your casino account, the best course of action is to contact your payment provider directly. They will need to investigate, but please be aware this process can take up to one month. Unfortunately, in these cases, the casino may have limited ability to intervene until the payment provider completes their investigation. Meanwhile, we strongly recommend holding off on further deposits until this issue is fully resolved.

Your cooperation in providing these details will help us proceed with the case and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela