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So I met the wagering requirements on a free spins bonus and they deducted everything but the max cashout $50. I then continued playing and took my balance to $119 and requested a withdrawal and it was declined saying max cashout is $50. I then requested a new withdrawal for $50 and it was also declined saying my account needs to be verified and so I uploaded the documents and when I tried logging in later to check the status of my account verification I can no longer access my account .

Dear TOPHAT1142,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you activated? If possible, please post here a link or promo code you used to redeem the offer.

Have you tried contacting the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear TOPHAT1142,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.