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So I made a deposit with bitcoin and everything went smoothly. It was confirmed on the Blockchain. But they claim that they haven’t received it. At the time of writing this it’s been an hour and a half since it’s been confirmed I’ve contacted support multiple times and they just tell me to come back later even after I provided them proof that they have received the deposit. And when I asked for a refund, they closed the chat on me instantly, and I have not been able to contact them since. it’s just a measly $24 but I’d like to get this out, so it doesn’t happen to anyone else…

Dear Mattda86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Mattda86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.