BonusBlitz Casino - Spelaren står inför försenad verifiering och uttag.

Keep delaying on my id verification i have submitted the credentials more than 10 times and its over a period of 6 months or longer with no verification yet. I have made deposits of 20 dollars as they asked and also for use of cryptocurrency address verification. Still nothing

Hello glemay1488,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBlitz Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

id like to make a correction to the state in which i live in, which is south carolina . Idk why the complaint was submitted with md as my state. Secondly i have submitted my id and a cryptocurrency deposit for address verification. Its been a long time over three months since i made contact with the casino i gave up trying.

Hello glemay1488,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Thank you glemay1488 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on,

Wish you best luck resolving it.

Regards,

Nick

Dear glemay1488,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BonusBlitz Casino representative to join this conversation.

Dear BonusBlitz Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi glemay1488,

Hi Mirka,

Hope you are both doing well.

I will guide you through the sequence of events to clarify the situation in as much detail as possible.

On April 30, 2024, the player claimed the free promotion BETBLITZ111 and completed the associated wagering requirements on the same day. On May 7, the player submitted their documents for verification. Our Banking team reviewed the documents on May 11 and notified the player via email that the account could not be verified due to insufficient visibility (the image was blurry, and the information was unclear). Additionally, the team requested a new selfie with clear information. However, the player did not provide the requested selfie and instead submitted the same blurry image in subsequent emails.

Despite being informed multiple times that a clear selfie was required, the player was unable to pass the verification process for nearly a year. Upon submitting this complaint, the player again uploaded the same unclear image and was reminded to send a new selfie with all details clearly visible.

Unfortunately, the funds from the free promotion were spent a few days ago. However, both of the player’s deposits were successfully credited to the account and remain available for use.

Glemay1488, please ensure that you submit a new selfie holding your ID with all information clearly visible so our Banking team can complete your verification. This will enable future withdrawals without delay.

Mirka, I have provided the supporting evidence for your review.

If you require any additional clarification, please don’t hesitate to reach out.

Kind Regards,

James

BonusBlitz Casino

Dear glemay1488,

since the problematic photograph needed for verification is a selfie with an ID, please make sure, that both, your face and the ID card are visible, especially the details and text on the ID card should be clearly readable.

Feel free to use this tutorial as a guide:

How to take selfies

If you have been asked for a selfie with ID documents or a screen behind you, which is nothing unusual, please follow these important guidelines:

- Do not edit the image in any way

- The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

- When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Please re-take the selfie with clearly visible text on the ID, and send it to me to miroslava.d@casino.guru for review.

Thank you for your cooperation.

I submitted clear photos and the deposits were just loaded after almost a year of waiting they never sent anything saying what was unclear just resubmit the documents. I got sick of waiting and played the money so you can just close this case thanks

Thank you for your reply.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru