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I can not complete the identification because in my profile my name is Viktoras kourtelis and in the ID is Viktor Kourtelis. And I can not even change it in my profile. It does not let me.

Δεν μπορώ να ολοκληρώσω την ταυτοποίηση επειδή στο προφίλ μου το όνομα μου είναι Viktoras kourtelis και στην ταυτότητα είναι Viktor Kourtelis. Και δεν μπορώ να το αλλάξω κιόλας στο προφίλ μου. Δεν με αφήνει.

Hello Viktor123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you use a different name during registration? What was the casino's statement about this issue? Is your account currently still active?

Please note that not registering under your real personal information might lead to automatic account closure in most of the casinos so definitely be careful with then in the future.

Looking forward to your answer.

Regards,

Nick

Dear Viktor123,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mention reason.