BigBoost Casino - Spelaren är missnöjd med summan av hans cashback-bonus.

i got promotional mail from bigboost .that i am eligible for 5000 rs money the next deposit i make i did deposit the 5000 rs .they said we will give 5000 rs moneyback on monday but they only credit 1000 rs on monday when i asked where is remaining 4000 rs they said you are only eligible for 1000 rs .they are making fool of innocent people

Dear moneysharma100,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please forward me the promotional email you received from the casino at veronika.l@casino.guru?

Did you lose the entire deposit of 5000 INR?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes i loss all amount

Please send me the full email, not just a screenshot. As I mentioned, my email address is veronika.l@casino.guru.

i sent email to you

Thank you for your email. Could you check if the promotion is visible in your profile and, if so, send me a screenshot of the Terms and Conditions for this specific bonus? The promotional email mentions that the cashback can be "up to ₹5,000 in cash," so it seems that this amount may vary.

I look forward to hearing from you and assisting you further.

no promotion not visible but i did deposit 5000rs

Please forward me the entire communication between you and the casino live chat support regarding the amount of cashback you received at veronika.l@casino.guru.

Dear moneysharma100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.